Access reference information for page three of the energy statement

Learn about the sections on page three of your PG&E Standard Electric time-of-use (TOU) statement.

View our statement format

Electric Charges


Learn more about the areas highlighted on the energy statement example:

16. Details of Electric Charges

This section shows the following information:

  • The date range for billing days
  • The address where the electricity is received
  • Your service agreement ID
  • Your rate schedule

Your service agreement identification is different from your account number. A service agreement documents your billing arrangement with PG&E. The agreement includes your rate plan, billing days, metering information and other factors. We use the factors to calculate your energy charges.

The rate schedule identifies the type of utility service you receive and how PG&E calculates your bill.

17. Electricity Usage

This section notes your electricity usage during the given timeframe.

Understanding your electric charges starts with understanding kilowatt hours (kWh), which are the units used to measure your electric use. You are billed based on how many kWh you use each month.

The State of California has adopted a policy to encourage energy conservation. The policy charges residential customers more for electricity that exceeds a certain baseline level. The baseline is called your Tier 1 Allowance. The allowance is designed to provide a large portion of your energy needs based on average customer usage in your area.

Tier 1 Allowance is also determined by season, factoring in heating, water heating, lighting, refrigeration and cooking. As your electric use exceeds your Tier 1 Allowance quantity, it crosses into the Tier 2 or Tier 3 allowances. The price you pay per kWh also increases.

Learn more about electricity rates. Visit Tiered Base Plan (E1).

18. Tier Indicator

This section shows the highest tier in which you are being charged. Your energy costs increase according to the tier you are in. The tiers are set by state law and implemented with the approval of the California Public Utilities Commission (CPUC).

19. Taxes and Fees

State and local governments may place taxes on your energy use.

20. Total Electric Charges

View the total charges for your electric use, including any applicable utility users taxes and fees.

21. Daily Usage Chart

The daily usage chart shows which days you used the most electricity this month and breaks each day’s usage down by time-of-use period. It also shows the percentage of your usage and indicates which charges fall into each time-of-use period. The hours for each time-of-use period on your applicable rate plan are also displayed.

22. Service Information

The meter at your home tracks your electricity usage. View the details about your meter in this section.

23. Additional Messages

We use this space to share timely information, ranging from summer safety tips to regulatory updates.


*PLEASE NOTE: Some sections of your energy statement might not be displayed due to space limitations or because information about special programs does not apply to your account.