Access reference information for page three of the energy statement

Learn about the sections on page three of your California Alternate Rates for Energy (CARE) program statement.

View our statement format


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Learn more about the areas highlighted on the energy statement example:

17. Details of Electric Charges

This area of your statement describes the service period and confirms the address at which electricity is received. Your service agreement identification number is different from your account number. A service agreement documents your particular arrangement with PG&E (including rate plan, billing days, metering information and other factors) to calculate applicable charges. This area also shows your rate plan information, which identifies the type of utility service you receive and how we calculate your bill.


18. Enrolled Programs

Your participation in the CARE program is noted in this section, along with your renewal date.


19. Electricity Usage

Understanding your electric charges starts with understanding kilowatt hours (kWh), which are the units used to measure your electric use. You’re billed based on how much electricity, in kWh, you use each month.

The State of California has adopted a policy to encourage energy conservation. Residential customers are charged more for electricity above a certain baseline level, called Tier 1 Allowance, each month. The Tier 1 Allowance is the amount of energy intended to satisfy a substantial portion of the energy needs of the average customer in your area during that season. Energy needs include heating, water heating, lighting, refrigeration and cooking. As your electric usage moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases.

Learn more about electricity rates. Visit Tiered Base Plan (E1).


20. Tier Indicator

Tiers are set by state law and implemented with the approval of the California Public Utilities Commission (CPUC). As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases. The tier usage marker indicates the highest tier in which you’re charged for that billing cycle.


21. CARE Discount

Your CARE discount is displayed in this area. The discount is calculated using the rates shown in this section.


22. Taxes and Fees

State and local governments may tax your energy usage. If so, the information displays in this area of your statement.


23. Total Electric Charges

This area shows the total charges for your electricity usage, including any applicable Utility Users Tax (UUT) and fees.


24. Daily Usage Chart

This chart shows which days you used the most electricity during the billing cycle.


25. Service Information

This area provides details about your home electric meter, which tracks your electricity usage.


26. CARE Rates Information

CARE customers receive a discount on electric prices. The discounted rates are shown in this area so that you can calculate your discount by each rate tier.


27. Additional Messages

We use this space to share timely information, ranging from summer safety tips to regulatory updates.


*PLEASE NOTE: Some sections of your energy statement might not be displayed due to space limitations or because information about special programs does not apply to your account.