Learn about the sections on page two of your California Alternate Rates for Energy (CARE) program statement.
Learn more about the areas highlighted on the energy statement example:
If you prefer not to use our convenient online options, you can call us anytime for service requests, general questions and billing information. Customer service is available in more than 190 languages, including Spanish, Cantonese, Mandarin and Vietnamese. For languages not listed previously, call 1-800-743-5000, and we’ll direct you to customer service for your language.
We’re committed to working with you. If you have a dispute with PG&E, our regulators have set rules to help clarify your rights. Learn more about those rules in this area of the statement.
This area provides key terms used by PG&E and our regulators, along with definitions that can help you understand your bill. Get a complete list of terms and their definitions online. Visit Important Definitions.
This area provides a line-by-line breakdown of your total electric charges for the billing period. Visit Important Definitions.
In the case of an outage, service issue or other concern, we need your current contact information. Use this area of the statement to let us know of any changes to your information.
Paying your energy statement should be hassle-free. We offer several convenient ways for you to pay your PG&E statement, including online and automatic deduction, by phone and in-person. Get detailed information on ways to pay. Visit View Ways to Pay.