Archive: access reference information for page one of the energy statement

In 2013, we transitioned to a new statement format and retired the previous format shown on this page.

Learn about our current statement format. Visit Understanding Your Energy Statements.

Learn more about our previous statement format

Example retired energy statement

Learn more about the areas highlighted on the energy statement example:


1. Account Number

Your account number is a 10-digit number that is unique to each account you have with PG&E. Often, a hyphenated "check" digit accompanies the account number. Depending on how many active accounts you have with us, you receive a separate monthly bill for each one.


2. Bill Date

The statement is processed on this date.


3. Telephone Assistance

Call this main number for fast, automated help or to speak with a customer service representative.


4. Local Office Address

This address is for the utility office that serves your area.


5. Special Account Information

Notes about your account and any special programs you participate in display in this area. Program examples include Automated Payment Service (APS), Balanced Payment Plan (BPP), California Alternate Rates for Energy (CARE) and Medical Baseline Allowance.


6. Remittance Address

Send your payment to this address.


7. Service Dates

We calculate your statement based on the dates shown in this area, including both the “Bill From” and "Bill To" dates.


8. Amount

This area shows the cost of gas and/or electricity that you used during a billing period.


9. Taxes

The following information applies to this area:

  • Energy Commission Tax (ECT). A tax we collect for the State of California based on your electric use during a billing period. This tax is $0.00029 per kilowatt hour (kWh).
  • Gas Public Purpose Program (PPP) Surcharge. A surcharge we collect from gas customers. The Gas PPP Surcharge is used to fund state-mandated gas assistance programs for low-income customers, energy-efficiency programs and public-interest research and development.
  • Utility Users Tax (UUT). A tax we collect for a city or county government. The tax, if any, is a percentage of your energy charges.

10. Payment

This area shows the payment amounts applied to your account since your last statement and the dates we applied them.


11. Previous Balance

This area shows any unpaid amount from your previous statement.


12. Total Amount Due

This area shows the amount that you currently owe, after we apply any taxes, adjustments and/or prior payments to your account.


13. Due Date

Your payment is past due after this date.