Access reference information for page two of the energy statement

Learn about the sections on page two of your Direct Access and Community Choice Aggregation statement.

Get details about our statement format


energy statement bill


Learn more about the areas highlighted on the energy statement example:

10. Important Phone Numbers

If you prefer not to use our convenient online options, you can call us anytime for service requests, general questions and billing information. Customer service is available in more than 190 languages, including Spanish, Cantonese, Mandarin and Vietnamese. For languages not listed previously, call 1-800-743-5000 and we’ll direct you to customer service for your language.


11. Rules and Rates

PG&E is committed to working with you. Our regulators have set rules to help clarify your rights when disputing a charge with PG&E. Learn more about the rules in this section.


12. Important Definitions

This section provides key terms used by PG&E and our regulators. The definitions can help you understand your bill. We provide a complete list of key terms and definitions online. Visit Important Definitions.


13. Your Electric Charges Breakdown

Your electric bill is made up of many parts. This section allows you to view the charges by line item. Visit Important Definitions.


14. Update My Information

In the case of an outage, service issue or other concern, we need your current contact information. Use this area of the statement to let us know of any changes to your information.


15. Ways to Pay

We want to make paying your energy bill hassle-free. PG&E offers many, easy ways for you to pay your bill. The methods include:


  • Online
  • Automatic deduction
  • By phone
  • In-person

Learn more about the ways to pay. Visit Ways to Pay.

PLEASE NOTE: Some sections of your energy statement might not be displayed due to space limitations or because information about special programs does not apply to your account.





Visit Direct Access and CCA Statement Page 3