September 2015

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Dig safely even on small yard projects.

Call 811 at least two days before you dig.

Visit: Call 811 before you dig



Do you know your lines?

Learn tips and tools to stay safe. Visit electric safety



Stay on budget year-round with PG&E's Balanced Payment Plan.

Visit: Balanced payment plan



No cost energy upgrades bring comfort and savings



Available for income-qualified households

Save with our Energy Savings Assistance Program

Pacific Gas and Electric Company's (PG&E) Energy Savings Assistance Program provides home improvements at no cost to help keep your home more energy efficient, safe and comfortable.

Common improvements may include:

  • New appliances to replace your old refrigerator, furnace or water heater*
  • Insulation and weatherproofing services to keep your home cooler in summer and warmer in winter

You can apply online or by calling 1-800-989-9744

*Furnace and water heater repair or replacement may be available to eligible homeowners only when PG&E determines existing natural gas units are inoperative or unsafe.



PG&E's Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information

Your privacy is a priority for PG&E.

For information about how we protect the privacy of your account information, view our privacy policy.

To help protect your privacy, we rely on you to provide us complete and accurate information, which contributes to our ability to provide you quality service.

You may request a copy of our privacy policy, or contact PG&E's Customer Privacy Management to obtain answers to any privacy questions, concerns, or complaints by calling 1-800-743-5000, by emailing us at CorrespondenceManagement@pge.com, or by writing us at:
PG&E Residential and Business Customer Service
Correspondence Management Center
P.O. Box 997310
Sacramento, CA 95899-7310



NOTICE OF PACIFIC GAS AND ELECTRIC COMPANY'S REQUEST TO INCREASE RATES FOR THE 2017 GENERAL RATE CASE (A.15-09-001)

On September 1, 2015, Pacific Gas and Electric Company (PG&E) filed an application (15-09-001) with the California Public Utilities Commission (CPUC) requesting approval to increase rates to operate, maintain and upgrade PG&E’s electric distribution, gas distribution and electric generation facilities. The requested rate increase would begin January 1, 2017. This application is known as PG&E’s General Rate Case (GRC) and will be reviewed in a public process. After the public process, the CPUC will then make a decision on what is reasonable for customers to pay in rates. If approved, this request will increase PG&E’s revenue requirement by $457 million in 2017, $489 million in 2018 and $390 million in 2019 for gas and electric service. PG&E is requesting total increase of $2,739 million for the 2017–2019 GRC.


About the filing

Every three years, PG&E is required to file a GRC with the CPUC. The annual revenue requirement is the total amount of money a utility collects through rates in a given year for specific purposes. The increase in revenue requested in this GRC will be used to make the following investments:

  • Upgrading the system of power plants, poles, wires, pipes and equipment needed to deliver electricity and gas to our customers
  • Increasing safety in the operation of gas and electric facilities
  • Modernizing and strengthening our infrastructure to support clean technology and integrate resources such as rooftop solar, battery storage and other renewables
  • Improving customer service support and providing customers with choice and control over their energy usage
  • Continuing improvements of emergency preparedness and coordination with public safety organizations

The GRC does not include fuel-related costs addressed in the CPUC’s Energy Resources Recovery Account proceedings (A.15-06-001), electric transmission-related costs addressed at the Federal Energy Regulatory Commission, or gas transmission and storage (A.13-12-012) costs which are filed in separate applications.


Estimated impact on electric rates

For 2017, the forecasted electric revenue requirement increase is $372 million. PG&E estimates that, initially, the requested increase in electric revenues would be distributed as shown in the table below.

GRC chart

If the CPUC approves PG&E’s request for an electric rate increase, the electric bill for a typical residential customer using 500 kilowatt hours per month would increase by $2.86 or 3.2 percent from $89.30 to $92.16. Individual customer bills may vary. Rates would become effective January 1, 2017.

How will PG&E’s application affect non-bundled customers?

Direct Access (DA) and Community Choice Aggregation (CCA) customers only receive electric transmission and distribution service from PG&E. Since PG&E does not obtain energy for these customers, the net impact of PG&E’s application on DA and CCA customers is $13 million, or an average increase of 1.8 percent.


Estimated impact on gas rates

For 2017, the forecasted gas distribution revenue increase is $85 million. The actual distribution of the increase to each customer class depends on how the CPUC ultimately decides the GRC.

GRC chart

If the CPUC approves PG&E’s request for a gas rate increase, the gas bill for a typical residential customer using 34 therms per month would increase by $1.20 or 2.3 percent from $51.33 to $52.53. Individual customer bills may vary. Rates would become effective January 1, 2017.

While the GRC will determine the total amount of money PG&E can collect in rates for certain purposes, the design of the actual rates themselves and the price charged to customers will be determined in separate proceedings to be filed in the future with the CPUC. The actual distribution of the increase to each customer class depends on how the CPUC ultimately decides the GRC, as well as in the separate electric rate design proceeding expected to be filed with the CPUC in the first quarter of 2016.


How do I find out more about PG&E’s proposals?

If you have questions about PG&E’s filing, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call 1-800-652-4712.

If you would like a copy of PG&E’s filing and exhibits, please write to PG&E at the address below:

Pacific Gas and Electric Company
2017 General Rate Case
P.O. Box 7442San Francisco, CA 94120

A copy of PG&E’s filing and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday through Friday, 8 a.m. to noon. PG&E’s application (without exhibits) is available on the CPUC’s website at www.cpuc.ca.gov/puc.

The GRC is publicly available to ensure transparency and opportunity for public involvement.


CPUC process

This application will be assigned to an Administrative Law Judge (Judge) who will determine how to receive evidence and other related documents necessary for the CPUC to establish a record upon which to base its decision. Public Participation Hearings will be held at various locations to receive public comments on PG&E’s application and more information about them will be provided in the future once they are scheduled. Further, evidentiary hearings will be held where parties will present their testimony and may be subject to cross-examination by other parties. These evidentiary hearings are open to the public, but only those who are formal parties in the case can participate.

After considering all proposals and evidence presented during the hearings, the assigned Judge will issue a proposed decision which may adopt PG&E’s proposal, modify it or deny it. Any of the five CPUC Commissioners may sponsor an alternate decision. The proposed decision, and any alternate decisions, will be discussed and voted upon at a scheduled CPUC Voting Meeting.

As a party in the case, the Office of Ratepayer Advocates (ORA) will review this application. ORA is the independent consumer advocate within the CPUC with a legislative mandate to represent investor-owned utility customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. ORA has a multi-disciplinary staff with expertise in economics, finance, accounting and engineering. For more information about ORA, please call 1-415-703-1584, email ora@cpuc.ca.gov or visit ORA’s website at www.ora.ca.gov.


Stay informed

If you would like to follow this proceeding, or any other issue before the CPUC, you may use the CPUC’s free subscription service. Sign up at: http://subscribecpuc.cpuc.ca.gov/. If you would like to learn how you can participate in the proceeding, or if you have informal comments about the application, or questions about the CPUC processes, you may access the CPUC’s Public Advisor Office (PAO) webpage at www.cpuc.ca.gov/puc and click on “Public Advisor” from the CPUC Information Menu. You may also contact the PAO as follows:

Email: public.advisor@cpuc.ca.gov
Mail: Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

Call: 1-866-849-8390 (toll-free) or 1-415-703-2074
TTY 1-866-836-7825 (toll-free) or 1-415-703-5282

If you are writing or emailing the Public Advisor’s Office, please include the proceeding number (2017 GRC, A.15-09-001).

All comments will be circulated to the Commissioners, the assigned Judge and appropriate CPUC staff, and will become public record.