May 2015 bill inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

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Natural gas customers: Important gas safety information regarding your pipelines

Customer-owned piping connecting buildings


PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter.

Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines includes pipelines leading into a building or home to any gas-fired equipment or appliance.

Typically, PG&E does not maintain or inspect customer- owned gas lines, so we've included some safety and maintenance information for you on the reverse side of this flyer.To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431.

Maintain and inspect
Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.

Prevent damage—dig safely!
Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.

This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.

Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.

Visit us for more information about natural gas pipeline safety.

Stay cool and safe during extreme heat!


High temperatures can be life threatening unless you take action to stay cool. During periods of unusually high heat, visit your local Cooling Center or other public buildings such as a theater, library, mall or museum.


Tips to stay cool and safe:

  • Drink plenty of water, even when you are not thirsty.
  • Take a cool shower or bath.
  • Wear lightweight, loose, light-colored clothing.
  • Stay out of direct sunlight.
  • Avoid alcoholic or caffeinated beverages.
  • Check on the elderly, neighbors and pets.
  • Plan ahead—check your local weather forecast.

To find a Cooling Center near you, please call your local city or county government, or call PG&E’s toll-free Cooling Center locator line at 1-877-474-3266 or visit

If extreme heat could pose a health concern for anyone in your home during an outage, apply for special programs for Temperature Sensitive Customers by visiting and clicking on #12.