February 2015 bill inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Join the nearly 2 million PG&E customers who have gone paperless


Learn more about paperless billing

Report outages online, and subscribe to updates by text, phone or email


Report outages from your PC or mobile device

Be on the alert for scams

People getting fraud and scam alerts on different devices


PG&E takes your personal and online security very seriously. Please read the following tips to keep safe from fraud and scam attempts.


Online or by email
PG&E will never email you to request personal or financial details. Do not click on any links directing you to provide this information. You can safely log in to your My Energy account to conduct your online transactions with PG&E.


On the phone
PG&E will never ask for financial details, such as bank account numbers, over the phone. We will never demand immediate payment by prepaid cash card or money order, nor will we use urgent, high-pressure tactics threatening immediate power disconnection.


At your home
Customers receive an automated call within 48 hours of or a personal call from a PG&E service representative prior to scheduled appointments. Always ask for identification before allowing anyone inside your home, and if you feel uncomfortable or threatened, call PG&E or local law enforcement immediately.


If you ever doubt the validity of a call, email or visit from PG&E, call 1-800-743-5000.

Natural Gas Customers: View important gas safety information regarding your natural gas pipelines.


Image of locality showing customer-owned gas lines


PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter. Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above-ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines include pipelines leading into a building or home to any gas-fired equipment or appliance.


Typically, PG&E does not maintain or inspect customer-owned gas lines, so we've included some safety and maintenance information for you. To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431 FREE.

Maintain and inspect

Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.

Prevent damage-dig safely!

Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.


This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.


Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.


Visit us for more information about natural gas pipeline safety.

Proposition 65-Public Warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals 'known to the State of California' to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are 'known to the State of California' to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion byproducts contain chemicals 'known to the State of California' to cause cancer, birth defects or other reproductive harm.

Spot the signs of trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive 'rotten egg' odor, move to a safe location up-wind from the suspected leak, and immediately call 9-1-1 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:


  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance


More gas safety information


For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

Notice of Pacific Gas and Electric Company's Request to Increase Your Rates for the Electric Vehicle Infrastructure and Education Program (A.15-02-009)


On February 9, 2015, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) for approval of its proposed Electric Vehicle Infrastructure and Education Program. PG&E's estimate of the proposal's total cost is $654 million, which will result in an increase to rates by $103 million to cover its costs to provide public access to electric vehicle charging stations and educational outreach. PG&E seeks approval of this application to help achieve California's greenhouse gas reduction goals by expanding the use of electricity as a cleaner transportation fuel.


PG&E's proposal will provide customers with convenient access to electric vehicle charging stations. PG&E proposes to install, maintain and manage the operation of electric vehicle charging stations and related electric infrastructure at approximately 2,600 sites throughout PG&E's service territory. The sites will be located at workplaces, multi-unit dwellings and public spaces. If the application is approved, PG&E also will develop materials to promote hosting of charging stations and to raise awareness of the benefits of clean electric transportation. The program will help improve transportation options for electric vehicle owners and improve the environment.


How will PG&E's application affect me? 
The proposed program will provide greater access to charging stations by expanding their availability across PG&E's service territory. The cost to electric customers over the first five years of the program will be $5 million in 2016, $19 million in 2017, $41 million in 2018, $76 million in 2019 and $103 million in 2020.


Most customers receive bundled electric service from PG&E, meaning PG&E provides the customer electric generation as well as transmission and distribution services. If approved, distribution rates would increase for this initiative beginning the year the application is approved. The chart below illustrates the average proposed changes in bundled rates.



*Rates are rounded to two decimal places for presentation purposes. Total Rate Change and Percent Change are based on rates carrying additional digits.

*Rates are rounded to two decimal places for presentation purposes. Total Rate Change and Percent Change are based on rates carrying additional digits.

Customer ClassPresent Total Bundled RateProposed Total Bundled RatesTotal Rate IncreasePercentage Rate Increase





1.00 percent

Small Commercial




0.80 percent

Medium Commercial




0.50 percent

Large Commercial




0.50 percent





0.50 percent





0.40 percent





0.60 percent





0.30 percent

Total Bundled Rate Change




0.70 percent

If this application is approved, PG&E estimates that in 2020, the year with the largest requested rate increase to support this program, a bundled service residential customer using 500 kWh per month would see an average bill increase of $0.90 (or 1.0 percent) a month, from $88.39 to $89.29. Individual customers' bills will differ based on their monthly usage levels and their rate plan.


How will PG&E's applications affect non-bundled customers? 
Direct Access (DA) and Community Choice Aggregation (CCA) customers receive electric transmission and distribution services from PG&E and are required to pay the same transmission and distribution rates as bundled customers. The impact of PG&E's application on DA and CCA customers is $8.2 million, or an average increase of 1.1 percent.


Another category of non-bundled customers is Departing Load customers. These customers do not receive electric generation, transmission or distribution services from PG&E for their departing load. However, like DA and CCA customers, they are required to pay certain additional charges that are impacted in the recovery costs in this application. The impact on Departing Load customers is $3,064, or an average decrease of 0.01 percent.


How do I find out more about PG&E's proposals?

If you have questions about PG&E's application, please contact PG&E at 1-800-743-5000 FREE. TDD/TTY users call 1-800-652-4712 FREE.


If you would like a copy of PG&E's application and exhibits, please write to PG&E at the address below.


Pacific Gas and Electric Company
Electric Vehicle Infrastructure and Education Program
P.O. Box 7442
San Francisco, CA 94120


A copy of PG&E's application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m. to noon. PG&E's application (without exhibits) is available on the CPUC's website www.cpuc.ca.gov.


How does the CPUC's decision-making process work?

This application will be assigned to an Administrative Law Judge (Judge) who will determine how to receive evidence and other related documents necessary for the CPUC to establish a record upon which to base its decision. Evidentiary Hearings (EHs) may be held where parties of record will present their testimony and may be subject to cross-examination by other parties. These EHs are open to the public, but only those who are parties of record can participate. After considering all proposals and evidence presented during the formal hearing process, the assigned judge will issue a proposed decision, which may adopt PG&E’s proposal, modify it or deny it. Any CPUC Commissioner may sponsor an alternate decision. The proposed decision, and any alternate decisions, will be discussed and voted upon at a scheduled CPUC Voting Meeting. As a party of record, the Office of Ratepayer Advocates (ORA) will review this application. ORA is the independent consumer advocate within the CPUC with a legislative mandate to represent investor-owned utility customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. ORA has a multi-disciplinary staff with expertise in economics, finance, accounting and engineering. Other parties of record will also participate in the CPUC’s proceeding to consider this application. For more information about ORA, please call (415) 703-1584 FREE, email ora@cpuc.ca.gov or visit ORA's website at www.ora.ca.gov.


Stay Informed

If you would like to follow this proceeding, or any other issue before the CPUC, you may use the CPUC's free subscription service. Sign up at: subscribecpuc.cpuc.ca.gov.


If you would like to learn how you can participate in the proceeding, or if you have informal comments or questions about the CPUC processes, you may access the CPUC's Public Advisor's Office (PAO) webpage at cpuc.ca.gov/puc and click on "Public Advisor" from the CPUC Information Menu. You may also contact the PAO as follows.


Email: public.advisor@cpuc.ca.gov


Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102


1-866-849-8390 FREE (toll-free) or (415) 703-2074 FREE
TTY: 1-866-836-7825 (toll-free) or (415) 703-5282 FREE