April 2015 bill inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Sign up for your online PG&E account

Register online, learn about your energy usage and ways to save.


Celebrate Earth Day with us

Enroll in paperless billing this April, and we’ll plant a tree on your behalf.


Prevent digging into a gas or electric line


natural gas safety

Whether planting a tree, installing a fence or simply digging in your yard, you are working around electric power lines and natural gas pipelines.


Hitting an underground utility while digging can be dangerous and can result in loss of power or potential gas leaks. Keep yourself and your neighbors safe, and call (or confirm that your contractor has called) 811 at least two working days before digging. Also, use hand tools when digging within 24 inches of the marked underground lines.


Learn more online at pge.com/digsafely.


Plan a safe digging project

    1. Mark your project area in white: Draw a box around the area where you'll be digging using chalk-based white paint or flour.

    1. Call 811 or go online: Call 811 at least two working days before you dig. To request online, visit usanorth811.org or digalert.org (for Southern California customers).

    1. Get marked: Utilities typically require at least two working days from the date of the call to locate and mark their own pipelines, telephone, water or underground lines.

    1. Dig safely: For your safety, use hand tools when digging within 24 inches of the outside edge of our pipelines. Leave utility flags, stakes or paint marks in place until you have finished digging.

Immediately call 9-1-1 and notify PG&E at 1-800-743-5000 if you dent, scrape or hit our gas or electric lines while digging so we can inspect and repair the line.


Spot the signs of a gas leak

PG&E regularly inspects all our pipelines for possible leaks or other signs of damage for natural gas safety. You play a critical role and should report signs of a gas leak.


Smell: We add a “rotten egg” odor to the natural gas so you can detect even small amounts.


Sound: Pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.


Sight: Be aware of dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area.


Respond to a gas leak

Alert others and leave the area immediately to a place upwind. Then call 9-1-1 to notify local police and fire and contact PG&E at 1-800-743-5000.


Do not use anything that could be a source of ignition until you are a safe distance away. Devices that might create a spark include vehicles, electric switches, doorbells, cell phones and garage door openers.


Safe digging involves knowing what's below

PG&E participates in the Underground Service Alert (USA). This FREE program notifies local utility companies to locate and mark the horizontal location of underground lines by painting marks on surface streets and sidewalks or placing colored flags in landscaped areas.


Keep yourself and your neighbors safe, and call 811 at least two working days before digging. California law requires contractors to practice safe excavation by calling 811.


Utility markings

Each color represents a universal color for that type of underground line. Use this color code to learn what is in your project area when you call 811 before you dig.


Different color codes for different type of underground lines


Safety is at the heart of everything we do

PG&E operates, maintains and monitors a natural gas system across California. Our larger transmission pipelines carry gas from one part of the state to another and connect to our distribution system. These smaller lines deliver natural gas for heating and cooking to your home and business. We are committed to providing safe, reliable and affordable energy to our customers.


We maintain a comprehensive safety program and regularly inspect all our pipelines for possible leaks or other signs of damage. We monitor our gas system 24 hours a day, 7 days a week to ensure gas safety throughout our service territory.



To watch a video with tips for how to dig safely near underground pipelines, please visit pge.com/safetyvideo.


Proposition 65-Public Warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the Signs of Trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location up-wind from the suspected leak and immediately call 9-1-1 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:

  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance

More Gas Safety Information


For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

A Message from the California Public Utilities Commission

Look for a Climate Credit from the State of California on Your April Utility Bill


This month your electricity bill will include a credit identified as the "California Climate Credit." Twice a year, in April and October*, your household and millions of others throughout the state will receive this credit on your electricity bills.


The Climate Credit is a payment to Californians from a program designed to fight climate change by limiting the amount of greenhouse gas pollution that our largest industries put into the atmosphere.


This program is one of many developed as a result of landmark legislation called the Global Warming Solutions Act of 2006, which puts California at the forefront of efforts to battle climate change. Other programs under this law increase clean, renewable forms of electricity, promote energy efficiency in homes and businesses, and require cleaner fuels and more efficient cars and trucks.


Together, these programs will aid in reducing greenhouse gas emissions that trap heat in the atmosphere–helping to clean the air and protect our food, water, and public health, as well as the beauty of our state.


The Climate Credit is designed to help you join with California in its efforts to fight climate change and clean the air. You can use the savings on your electricity bills however you choose, but you can save even more money by investing the bill savings from your Climate Credit in energy-saving home upgrades, including more efficient lights and appliances. You can find more information and receive rebates for these and many other energy-efficient choices for your home at


California’s greenhouse gas reduction programs provide a range of powerful solutions to help slow climate change, one of the greatest challenges facing society. By gradually reducing emissions each year and moving to cleaner forms of energy, we are taking an important step to preserve the health and prosperity of our state for generations to come.


*Billing periods vary by utility and may not always coincide with a calendar month. If you don’t see a Climate Credit in the bill that arrives in April, it will appear in the bill you receive in May.


The CPUC regulates privately owned electric companies and serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates, with a commitment to environmental enhancement and a healthy California economy. For more information about our work, contact us at: news@cpuc.ca.gov, 1-800-253-0500 , or visit cpuc.ca.gov.


中文 • Español • Tagalog • TIẾNG VIỆT: www.EnergyUpgradeCA.org/credit.

Notice of Pacific Gas and Electric Company's Request to Increase Your Rates for Costs Relating to Diablo Canyon Seismic Studies and Renewable Portfolio Standard(A.15-02-023)


On February 27, 2015, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) requesting to increase its electric rates effective January 1, 2016. This application requests approval to recover costs associated with two separate issues.


  1. Seismic studies performed at Diablo Canyon Power Plant
  2. Consultant fees incurred by the CPUC (as directed in the CPUC's Renewables Portfolio Standard)


PG&E was directed by the CPUC to include the review, and recovery, of these costs in PG&E's annual Energy Resource Recovery Account (ERRA) compliance proceeding.


The Diablo Canyon Power Plant (DCPP) seismic studies were conducted in response to both the California Energy Commission's recommendations and Nuclear Regulatory Commission licensing requirements. In Decisions 10-08-003 and 12-09-008, the CPUC approved PG&E's proposal for enhanced seismic studies to assess the potential vulnerabilities at DCPP due to a major seismic event. These Decisions also directed PG&E to submit the costs for review of the studies in the ERRA Compliance Review proceeding. The costs requested in this application represent seismic study costs that were incurred by PG&E in 2014.


The CPUC reviews and approves invoices it receives from independent consultants it has hired to support the CPUC's implementation and administration of the Renewables Portfolio Standard. The Renewables Portfolio Standard is a state mandate that requires utilities to provide a minimum percentage of their power from renewable energy resources by a certain date. PG&E pays its portion of the costs from independent consultants once the invoices are reviewed and approved by the CPUC. These costs are included for review in this application, as authorized in Decision 06-10-050.


PG&E requests to collect $8.974 million in rates from customers who receive electric generation as well as transmission and distribution service from PG&E, known as bundled service customers. Rates for customers who purchase electricity from other suppliers (such as direct access and community choice aggregation) and rates for departing load customers will not be affected by these specific costs.


How will PG&E's application affect me?
If this application is approved, electric rates will increase by less than one percent for bundled-service customers effective January 1, 2016. Based on the rates in effect on January 1, 2015, a typical bundled-service customer using 500 kWh per month would see an average bill increase of $0.06 (or 0.07 percent), from $88.39 to $88.45. Actual bill impacts will vary depending on your electricity usage.


Note: Rates are rounded to three decimal places for presentation purposes. Cents/kWh and percentage rate changes are based on carrying digits additional to the ones shown.

Note: Rates are rounded to three decimal places for presentation purposes. Cents/kWh and percentage rate changes are based on carrying digits additional to the ones shown.

Customer ClassPresent Bundled Rates (Cents/kWh)Proposed Bundled Rates (Cents/kWh)Total Rate Change (Cents/kWh)Percentage Rate Change






Small Commercial





Medium Commercial





Large Commercial
























Large Industrial





Total System Rate Change









How do I find out more about PG&E's proposals?
If you have questions about PG&E's filings, please contact PG&E at 1-800-743-5000 . For TDD/TTY (speech-hearing impaired), call 1-800-652-4712

If you would like a copy of PG&E's application and exhibits, please write to PG&E at the address below.


Pacific Gas and Electric Company
2014 ERRA Compliance Review Application
P.O. Box 7442
San Francisco,CA 94120


A copy of PG&E's filings and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco,CA 94102, Monday–Friday, 8 a.m.–noon. PG&E's application (without exhibits) is available on the CPUC's website at cpuc.ca.gov/puc


How does the CPUC's decision-making process work?
This Application will be assigned to an Administrative Law Judge (Judge) who will determine how to receive evidence and other related documents, necessary for the CPUC to establish a record upon which to base its decision. Evidentiary hearings may be held where parties of record will present their testimony and may be subject to cross-examination by other parties. These evidentiary hearings are open to the public, but only those who are parties of record can participate.


After considering all proposals and evidence presented during the formal hearing process, the assigned Judge will issue a proposed decision which may adopt PG&E's proposal, modify it or deny it. Any CPUC Commissioner may sponsor an alternate decision. The proposed decision, and any alternate decisions, will be discussed and voted upon at a scheduled CPUC Voting Meeting.


As a party of record, the Office of Ratepayer Advocates (ORA) will review this application. ORA is the independent consumer advocate within the CPUC with a legislative mandate to represent investor- owned utility customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. ORA has a multi- disciplinary staff with expertise in economics, finance, accounting and engineering. Other parties of record will also participate in the CPUC's proceeding to consider this application. For more information about ORA, please call (415) 703-1584, email ora@cpuc.ca.gov or visit ORA's website at ora.ca.gov/default.aspx


Stay Informed
If you would like to follow this proceeding, or any other issue before the CPUC, you may use the CPUC's free subscription service. Sign up at: subscribecpuc.cpuc.ca.gov


If you would like to learn how you can participate in the proceeding, or if you have informal comments or questions about the CPUC processes, you may access the CPUC's Public Advisor's Office (PAO) webpage at cpuc.ca.gov/puc and click on "Public Advisor" from the CPUC Information Menu. You may also contact the PAO as follows.


Email: public.advisor@cpuc.ca.gov

Public Advisor's Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

1-866-849-8390 (toll-free) or (415) 703-2074
TTY: 1-866-836-7825 (toll-free) or (415) 703-5282