Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.
You may save money with the CARE or the FERA Program
California Alternate Rates for Energy (CARE)
The CARE Program offers a monthly discount on PG&E bills for qualifying households and housing facilities.
Review the CARE income guidelines to see if you qualify
Family Electric Rate Assistance (FERA)
If you do not qualify for the CARE Program, your household may still qualify for the FERA Program, which offers a monthly discount on electric bills for households of three of more people with a slightly higher income than required for CARE.
Review the FERA income guidelines to see if you qualify
Did you know Pacific Gas and Electric Company (PG&E) offers a choice among rate plans that give you the opportunity to save energy and money? To learn more about how PG&E’s rate plans can deliver savings, please visit Your Account or refer to the account detail of your energy statement.
Types of Electric Service
PG&E offers several base rate plans for residential customers. Additional options and discounts can be added to the base plan.
Tiered Plan (E-1) is a rate plan with four pricing “tiers.” All customers in this plan are given a Tier 1 allowance, which provides a low rate for basic electricity needs. Customers who consume more than the Tier 1 allowance move into the next, higher priced energy tiers. E-1 is best for customers who can conserve energy throughout the month.
Time-of-Use (E-6)† is a rate plan where the price of electricity varies by time of day as well as by tier. Time-of-use plans encourage customers to shift their electricity use to morning, late evenings and weekends from May through October, and at all times outside 5 p.m. and 8 p.m. on weekdays from November through April. E-6 is best for customers who can shift energy use away from peak hours during 1 p.m. to 7 p.m. on weekdays from May through October.
Electric Vehicle [EV-A, EV-B] offers special non-tiered time-of-use rate plans. EV-A and EV-B are available for customers who charge plug-in electric vehicles at their homes and provide a reduced rate during non-peak hours. EV-A is a rate plan for your home and electric vehicle combined. EV-B is for customers with a dedicated meter for charging their electric vehicles.
SmartRate (E-RSMART) is an option customers can add to their time-of-use or tiered rate plans. This option gives customers a discount on their June through September monthly rate. In return, customers pay a surcharge for their 2 p.m. to 7 p.m. usage on nine to 15 PG&E “SmartDays,” May through October. Customers are notified a day before each SmartDay so they can plan to reduce energy use on those afternoons. Bill protection is provided the first full season so customers can participate without risk.
Net Energy Metering Service (NEM, NEMV, NEMFC) offers pricing plans for customers who operate a qualified generating facility, such as solar, wind or fuel cell, with a maximum total capacity of 1,000 kW or less. These rates are available for eligible customers who generate energy that offsets all or part of their electric use when connected to the PG&E grid. A NEMV generator may offset the electric load of other eligible accounts sharing the same service delivery point. Customers on NEM or NEMFC may be eligible to aggregate load on their account from multiple meters located on contiguous or adjacent property owned, rented or leased by the same customer. Eligible customers may also interconnect more than one generator behind a single meter, each subject to different rate treatment.
Learn more about Net Energy Metering incentive programs .
Master-Metered Customers with Sub-Metered Tenants (ET, ES, ESR, GS, GT) are for customers that sub-meter electricity or gas to tenants. Customers are required by Section 739.5 (a) of the California Public Utilities Code to charge the same rates as if tenants were being billed directly by PG&E and to pass refunds or rate reductions to tenants. These plans are closed to new construction. However, existing customers on EM/GM rate plans may install sub-meters and convert to these schedules.
Learn more about sub-metered tenants and landlords .
Master-Metered Multifamily Service (EM/GM) is a master-metered rate plan for customers without sub-meters and is closed to new installations.
EM Time-of-Use is a time-of-use rate plan for customers who qualify for the EM rate. The time-of-use periods are the same as rate plan E-6. EM time-of-use is closed to new installations.
PG&E offers a number of programs that can help you save money, obtain financial assistance and save energy.
California Alternate Rates for Energy (CARE) provides a monthly discount on energy bills for households and housing facilities that meet the program’s income qualifications. Qualifications are based on the number of persons living in the home and the total gross annual household income.
Family Electric Rate Assistance (FERA) provides a monthly discount on bundled electric service for income-qualified households of three or more persons.
Medical Baseline provides additional energy at the lowest price for customers who are dependent on life-support equipment and/or who require special heating or cooling needs for certain medical conditions.
For more information on these programs and for other ways we can help customers manage their energy bills, visit our payment assistance overview.
Natural gas services
Tiered Plan (G-1) is a gas rate plan with two pricing "tiers." All customers in this plan are given a Tier 1 allowance, which provides a low rate for basic gas needs. Customers who consume more than the Tier 1 allowance move into the next energy tier at a higher rate.
Core Gas Aggregation Service (G-CT) is a rate plan for customers who choose to purchase gas from a supplier other than PG&E. This service provides pricing for only the PG&E gas delivery and service response portion. In most cases, PG&E continues to provide billing services that includes third-party gas supplier pricing.
Natural Gas Rate for Home Refuel Appliances (G1-NGV or GL1-NGV) is an optional residential rate plan for customers with a natural gas vehicle and associated home refueling appliance. If you have a natural gas vehicle, you may also sign up for a G-NGV2 account to refuel at PG&E’s NGV stations that are open to the public or open an account with third-party NGV refueling stations.
Common area gas and/or electric accounts that are separately metered may have the option of selecting a non-residential rate plan.
Note: For Direct Access (DA) and Community Choice Aggregation (CCA) customers, PG&E delivers electricity to your home, and your DA or CCA provider purchases and/or generates the electricity you consume. Net Metering, CCA and DA customers are eligible for many, but not all, of the rate plans or features listed in this notice. For more information, call the numbers below or call your DA or CCA provider.
†Daylight saving time will begin March 9, 2014, and end November 2, 2014. To adjust for this, from March 9 to April 5, 2014, and from October 26 to November 1, 2014, your time-of-use periods will begin and end one hour later.
The California Public Utilities Commission would like to hear from you.
The California Public Utilities Commission (CPUC) has scheduled Public Participation Hearings (PPHs) to hear your comments about Pacific Gas and Electric Company’s (PG&E) request to make changes to its residential electric rates starting in 2015. The PPHs will be held in various locations throughout PG&E’s service area. Details of the locations, dates and times are noted on the back of this notice.
Background on the Supplemental Filing
On October 7, 2013, Assembly Bill 327 (AB 327) was signed into law. This permitted electric rate reform in California, as well as authorizes the CPUC to consider changes to its electricity rate structure.
On February 28, 2014, PG&E filed a request with the CPUC for further changes to residential rates starting in 2015 and a roadmap for rates through 2018. PG&E’s request will better align rates with the actual costs of providing electric service. As a result, some customers will see increases in their monthly bill and others will see decreases depending on their monthly usage levels and rate plan. This proposal will not change the amount of total revenues collected by PG&E, which is determined in other proceedings.
Specifically, PG&E is proposing to:
Public Participation Hearings
The hearings are held to give the public a chance to express their opinions on the proposed changes before the CPUC. The PPHs will be presided over by a CPUC Administrative Law Judge. One or more CPUC Commissioners may be present, but no formal action on the proceeding will be taken at the PPH. The CPUC Public Advisor’s staff will be available to answer questions about the CPUC process. Customer service representatives from PG&E will also be there to assist with individual customer billing or service concerns.
PPH Dates, Times and Locations
Anyone wishing to present their views to the Commission may attend one of the hearings scheduled below:
September 23, 2014, 2:00 p.m. & 6:30 p.m.
California Public Utilities Commission—Auditorium
505 Van Ness Avenue
San Francisco, CA 94102
October 9, 2014, 2:00 p.m. & 6:30 p.m.
Holiday Inn Chico—Conference Center
685 Manzanita Court
Chico, CA 95926
October 14, 2014, 2:00 p.m. & 6:30 p.m.
Fresno City Council Chambers
2600 Fresno Street
Fresno, CA 93721
Any changes to the dates, times and locations of the hearings will be posted to the CPUC’s Daily Calendar. All locations are wheelchair accessible. If you need a language interpreter or special assistance, please contact the CPUC’s Public Advisor’s Office at the address listed below at least five days in advance of the hearing date.
If you cannot attend a hearing but would like to comment you may submit written informal comments to the Public Advisor’s office. Your comments will be tallied, made available to the CPUC staff and decision makers and be included in the formal file for this proceeding.
Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102
(415) 703-2074 or 1-866-849-8390 (toll-free)
TTY :1-866-836-7825 (415) 703-5282 or 1-866-836-7825 (toll-free)
If you are writing or emailing the Public Advisor’s Office, please include the application number, R.12-06-013, PHASE 1.