Access your bill inserts online anytime

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

The "e" is for easy. Sign up for PG&E eBills.

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Home improvements at no cost to you. Available for income-qualified households.

Image of an energy saving assistance person

We understand sometimes our customers need a little extra help. That’s why we offer the Energy Savings Assistance Program. It provides energy-saving home improvements at no cost to you. This helps you make your home more energy efficient , and keep it safe and comfortable.

Your house, apartment or mobile home must be at least five years old. Both renters and owners are eligible.

Common improvements can include:

  • New appliances to replace your old refrigerator, furnace or water heater*
  • Insulation and weatherproofing services to keep your home cooler in summer and warmer in winter
  • Compact fluorescent light bulbs that use up to 70 percent less energy than traditional light bulbs

Apply by answering a few simple questions at or calling 1-800-989-9744 , available Monday through Friday from 8 a.m. to 5:30 p.m.


*Furnace and water heater repair or replacement may be available to eligible homeowners if PG&E determines that existing natural gas units are inoperative or unsafe.

Learn about Peak Day Pricing before it affects your rates in November 2014

Image of buildings and sun implying peak day

PG&E is here to help you understand what this transition means for your business.

Peak Day Pricing works in conjunction with your existing time-of-use rates to encourage conservation when demand is higher, as required by the California Public Utilities Commission.


What Peak Day Pricing means for your business:

  • 9–15 Peak Day Pricing Event Days take place per year
  • Pay more on Event Days between 2–6 p.m.
  • Rates are discounted at all other times from May through October*
  • Get day-ahead notice before every Event Day
  • Participate risk-free your first year with Bill Protection
  • Enroll early or opt-out at any time

Visit to make an informed decision and get the most out of Peak Day Pricing.


*Effective summer rates are lower after Peak Day Pricing credits have been applied, but effective rates are higher during Peak Day Pricing Event Hours.

Natural gas customers: Important gas safety information regarding customer-owned piping

PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below)

Customer-buried piping connecting buildings

Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.

Safety maintenance and inspections
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe condition is discovered.

Prevent damage with safe digging practices
Pipeline accidents and damage occur most often from digging.Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.

However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.

If you have questions, call our Gas Safety Help Line at 1-888-743-7431.
Learn more about natural gas pipeline safety.


*“Customer” refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.