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Natural gas customers: Important gas safety information regarding customer-owned piping

PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below.)

Flowchart explaining Customer Owned Piping
Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.

Safety maintenance and inspections
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe conditon is discovered.

Prevent damage with safe digging practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.

However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.

If you have questions, call our Gas Safety Help Line at 1-888-743-7431.
Learn more about natural gas pipeline safety.


*“Customer” refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.

Agricultural customers: Did you know you may save money by selecting an alternate rate plan?

Watering fields through sprinklers
As a Pacific Gas and Electric Company (PG&E) agriculture customer, you may be eligible for one of the rate plans summarized below. Your current rate plan can be found at the beginning of the account detail (Detail of Charges) section of your energy statement, or online at PG&E offers a variety of no-cost, easy-to-use online tools to evaluate different rate plans. You can see detailed information about your current gas and electric use, compare rate plans to determine the best option, and use the Business Energy Checkup tool to provide a personalized action plan for conserving energy and saving money.

AG-1 is for eligible customers who do not elect to be on time-of-use rates. This rate is not available to customers whose meter registers a maximum demand of 200 kilowatt (kW) or more for three consecutive months. Demand is a measurement of your facility’s highest electricity use at any 15– or 5–minute interval during a monthly billing cycle. This rate plan is being eliminated in stages: after 12 months of interval data AG-1 customers will transition to AG-4 time-of-use on their March billing date of the next year.

Time-of-Use is an electric rate in which the price of electricity varies by time of day. Prices are higher during peak hours on weekday afternoons when demand is higher, typically noon to 6 p.m., May through October. In return, rates are lower than the peak rate at all other times. Selecting a time-of-use plan may entail an interval meter upgrade to track energy use, which requires clear access to install. In most cases there is no charge for this upgrade.

AG-4 is a time-of-use rate plan for customers with low to moderate annual operating hours. AG-4 customers on the “B” and “E” class with a single motor of at least 35 horsepower (HP) or multiple motors of at least 15 HP may save money by transitioning to the “C” class. The “C” rate plan is ideal if use can be minimized during peak and partial peak hours on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.

AG-5 is a time-of-use rate plan for customers with higher annual operating hours and demand. AG-5 customers on the “B” and “E” class with a single motor of at least 35 HP or multiple motors of at least 15 HP may save money by transitioning to the “C” class. The “C” rate plan is ideal if use can be minimized during peak and partial peak hours on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.

Peak Day Pricing combines a time-of-use rate with Peak Day Pricing Event Day surcharges. Participants in this program are incentivized to reduce electric use on a few days throughout the year when demand is highest—between 9 and 15 “event days” annually. A higher rate is charged during peak times on event days. In return, between May 1 and October 31, customers receive credits for electricity use. Bill protection is provided for the first year, so customers can participate without risk.

Bundled service agricultural customers with a demand greater than or equal to 200 kW for three consecutive months have started transitioning automatically to Peak Day Pricing. Other eligibility criteria and exclusions apply.


Learn more about Peak Day Pricing


Net Energy Metering Service (NEM, NEMV, NEMFC) pricing plans are for customers who operate a qualified generating facility, such as solar, wind, or fuel cell with a maximum total capacity of 1,000 kW or less. These rates are available when eligible electricity is generated and offsets all or part of a customer’s electric load when connected to the PG&E grid. Customers may interconnect more than one generator, each subject to different rate treatment (for example, NEMFC and NEM solar), on a single account. Under NEMV customers may offset the load of their other accounts if they share the same service delivery point. To learn more about Net Energy Metering services, visit, or contact PG&E at for more information.

Small Renewable Generators (E-SRG) is available for renewable generators up to 1.5 megawatts. For more information, email

California Alternate Rates for Energy (CARE) provides agricultural customers a monthly discount on energy bills for qualifying agricultural housing facilities. To learn more about the CARE program.

Demand Bidding Program (E-DBP) offers incentives to customers on a demand time-of-use rate plan for reducing their energy consumption when requested by PG&E. AG-R (Split-Week Time-of-Use Agricultural) and AG-V (Short-Peak Time-of-Use Agricultural) customers are not eligible for E-DBP. AG-R and AG-V rate plans are closed to new enrollment and will be eliminated beginning March 2014 for customers with 12 months of interval data.

Base Interruptible Program (E-BIP) offers incentives to customers on a demand time-of-use rate plan for reducing their energy consumption down to or below a pre-selected firm service level when requested by PG&E. AG-R and AG-V customers are not eligible for E-BIP.

Capacity Bidding Program (E-CBP) offers incentives to customers on commercial, industrial or agricultural electric rate plans for reducing energy consumption by a nominated capacity amount when requested by PG&E.

Learn more about Demand Response programs


Daylight saving time will begin March 9, 2014. To adjust for this, from March 9, 2014 to April 5, 2014 your time-of-use periods will begin and end one hour later.

*For Direct Access (DA) and Community Choice Aggregation (CCA) customers, PG&E delivers the electricity to your business, and your DA or CCA provider purchases and/or generates the electricity you consume. Net Metering, CCA and DA customers are eligible for many, but not all, of the rate plans or features of rate plans listed in this notice. For more information, call the numbers below or call your DA or CCA provider.

Proposition 65 - Public warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the signs of trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location up-wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:


  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance


More gas safety information


For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

Notice of Pacific Gas and Electric Company's application to recover costs cssociated with 2015 Gas Transmission and Storage Rate Case (A.13-12-012)

On December 19, 2013, Pacific Gas and Electric Company (PG&E) filed an application with the California Public Utilities Commission (CPUC) requesting changes to its Gas Transmission and Storage rates, effective January 1, 2015. The application requests that the CPUC authorize an increase to our base revenue requirements for 2015 through 2017 to maintain and further modernize PG&E’s gas transmission system. PG&E is requesting a total base revenue requirement increase of $555 million for 2015 over the currently authorized level for 2014 of $731 million. PG&E also requests additional base revenue requirement increases for 2016 and 2017 of $61 million and $168 million, respectively.

In a 1997 decision, the CPUC approved the “Gas Accord,” a market structure that separated natural gas transmission and storage rates from distribution service and rates. Under the Gas Accord, eligible customers and third-party providers can elect to use PG&E’s gas transmission and storage services only. In accordance with Decision (D.) 97-08-055, which set the Gas Accord, PG&E is presenting its updated multi-year work plan and corresponding forecast for the 2015 through 2017 period.

In this filing, PG&E also proposes how the costs to operate its transmission and storage business will be assigned to each customer class. PG&E will use the requested revenue to invest in PG&E’s gas transmission and storage assets to operate in a safe and reliable manner, and in accordance with Senate Bill 705 which governs California’s new safety standards for all pipeline operators. PG&E’s comprehensive plans include:


  • Replacing vintage pipelines that could pose risks in case of land movement
  • Continuing to test pipelines to ensure they are operating at safe pressures
  • Continuing to control corrosion to avoid underground leaks
  • Installing more automated safety valves, to quickly turn gas off in case of emergency
  • Inspecting the interior of more pipelines to spot hidden flaws
  • Strengthening levee and water crossings
  • Maintaining underground gas storage facilities that help us meet peak-hour demand
  • Modernizing infrastructure control systems, databases and risk-analysis programs


How will PG&E’s application affect me?
The requested gas revenue for 2015 would be collected from customers as described in the table below:

Projected Gas Rates Changes by Class

Core bundled* customers who receive gas supplies from PG&E

Core bundled* customers who receive gas supplies from PG&E

Present Rates ($ per therm)Proposed Rates ($ per therm)Rate Change Over 2014 (%)




Small Commercial




Large Commercial




Natural Gas Vehicle (Customer Compression)




Natural Gas Vehicle(PG&E Compression)




Noncore customers: who purchase their gas from other suppliers

Noncore customers: who purchase their gas from other suppliers

Present Rates ($ per therm)Proposed Rates ($ per therm)Rate Change Over 2014(%)
Industrial Distribution




Industrial Transmission




Industrial Backbone




Electric Generation: D/T




Electric Generation: Backbone




Natural Gas Vehicle: T (Customer Compression)




Wholesale Transport Service

Wholesale Transport Service

Present Rates($ per therm)Proposed Rates($ per therm)Rate Change Over 2014(%)
Alpine Natural Gas








Island Energy




Palo Alto




West Coast Gas: Castle




West Coast Gas: Mather Distribution




West Coast Gas: Mather Transmission




*Core Bundled service customers are those who receive gas procurement,distribution and transmission service from PG&E.
**Noncore service customers are generally large gas users who purchase their gas supplies from a third party provider, use PG&E to transport the gas, and may be subject to curtailment in extreme weather conditions.


If the application is approved, gas rates and bills will increase effective January 1, 2015. On average a residential customer using 34 therms per month would see a monthly gas bill increase of $5.23 (or 12.6 percent), from $41.53 to $46.76. A small business customer using 284 therms per month would see a gas bill increase of $42.50 (or 16 percent), from $266.15 to $308.65. Individual customers’ bills will differ.

How do I find out more about PG&E’s application?

You can access PG&E’s application and exhibits at Select “GTS Rate Case 2015” from the Cases dropdown menu.

If you have questions about PG&E’s application, please contact PG&E at  1-800-743-5000. For TDD/TTY (speech-hearing impaired),
call 1-800-652-4712.

If you would like a copy of PG&E’s application and exhibits, please write to PG&E at the address below:
Pacific Gas and Electric Company
GTS Rate Case 2015
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E’s application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E’s application (without exhibits) is available on the CPUC’s website at

How does the CPUC’s decision making process work?
The application will be reviewed through the CPUC’s formal process. The application will be assigned to a CPUC Administrative Law Judge (ALJ). The ALJ presides over the proceeding, which may include evidentiary hearings to give parties an opportunity to present evidence and cross-examine witnesses. Members of the public may attend but not participate in these hearings unless they are parties to the case. The hearings and documents submitted in the proceeding become part of the formal record that the ALJ relies upon in writing a proposed decision to present to the five-member Commission for its consideration.

Any CPUC Commissioner may issue an alternate decision. The proposed and any alternate decisions are voted upon by the Commissioners at a CPUC meeting. The CPUC may adopt all or part of PG&E’s request, modify it or deny the application.

If you would like to follow this proceeding or any other issue before the CPUC, you may utilize the CPUC’s free and confidential subscription service. Sign up at:

If you would like to learn how you can participate in this proceeding, or if you have comments or questions, you may access the CPUC’s Public Advisor’s website at and click on “Public Advisor” from the CPUC Information menu. You may also:



Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

(415) 703-2074 or 1-866-849-8390 (toll-free)
TTY (415) 703-5282 or 1-866-836-7825 (toll-free)

If you are writing or emailing the Public Advisor’s Office, please include the application number (A.13-12-012). All comments will be circulated to the Commissioners, the assigned ALJ and the CPUC staff.