August 2014 bill inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Get a text or email alert when you have a new energy statement.

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Be safe. Dig safe. One free call. No project is too small.

Logo of call 811

Call 811 at least two working days before you dig

Learn what we're doing to provide safe, reliable energy where you live.


See Our Progress

Dig safely around underground utilities.

Gas Pipeline Safety

Planting. Fencing. Any Digging. Always call 811

Utility lines run above and below ground.


PG&E operates, maintains and monitors a natural gas system across California. Our larger transmission pipelines carry gas from one part of the state to another and connect to our distribution system. These smaller lines deliver natural gas for heating and cooking to your home and business. Always call 811 at least two working days before starting any project that involves digging to have our gas pipelines and other underground utility lines located and marked for free.


Visit for more safe-digging information.

Plan a safe digging project

  1. Mark your project: Draw a box around the area using white paint or flour.
  2. Call 811 or go online: Call 811 early in the week for weekend projects. For an online Underground Service Alert (USA) ticket, visit (Northern and Central California) or (Southern California).
  3. Get marked: Utilities typically require at least two working days from the date of the call to locate and mark their own pipelines, telephone, water or underground lines.
  4. Dig safely: For your safety, use hand tools when digging within 24 inches of the outside edge of our pipelines. Leave utility flags, stakes or paint marks in place until you have finished digging.


Immediately call 911 and notify PG&E at 1-800-743-5000 if you dent, scrape or hit our gas or electric lines while digging so we can inspect and repair the line.


Spot the signs of a gas leak

PG&E regularly inspects all of our pipelines for possible leaks or other signs of damage for natural gas safety. You play a critical role and should report signs of a gas leak.


Smell: We add a 'rotten egg' odor to the natural gas, so you can detect even small amounts of natural gas.


Sound: Pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.


Sight: Be aware of dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area.

Respond if there is a gas leak


  • Alert others and leave the area immediately to a safe place upwind
  • Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000
  • Do not use anything that could be a source of ignition until you are a safe distance away. Devices that might create a spark include vehicles, electric switches, doorbells, cell phones and garage door openers

Safe digging involves knowing what's below

PG&E participates in the Underground Service Alert (USA). This free program notifies local utility companies to mark the location of underground lines so you can safely dig and prevent damage.


When you call 811, PG&E will locate and mark the horizontal location of underground gas and electric facilities by painting stripes on surface streets and sidewalks or placing colored flags in landscaped areas. Each color represents a universal color for that type of underground line.

Utility markings

Use this American Public Works Association color code to learn what is in your yard or project area when you call 811 before you dig.

Chart highlighting Utility markings

Safety is at the heart of everything we do
PG&E is committed to becoming the safest, most reliable gas utility in the nation. We have implemented a number of programs and standards to modernize and enhance the safety of our gas system. We monitor our natural gas pipeline operations 24 hours a day, seven days a week. We conduct regular inspections and surveys on pipelines to provide safe, reliable and affordable natural gas service for our customers.


Learn more about our safety projects online at

Summer time-of-use rates are here.


Graphical representation of Summer time-of-use rates


Start saving today with these energy-saving tips.
With summer time-of-use rates, which are in effect from May through October, there is a peak period from noon to 6:00 p.m., Monday through Friday, when rates are higher. Because many businesses use more energy during the summer, PG&E is providing these simple energy-saving tips across a range of categories to help get your business on the road to saving money. 

Use less, save more.
Follow the road to savings on summer time-of-use rates.

Log in to (make live) to understand your business’s energy use and see how these and other tips can help reduce your electric bill this summer.

Proposition 65—Public warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals 'known to the State of California' to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are 'known to the State of California' to cause cancer, birth defects or other reproductive harm. 

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals 'known to the State of California' to cause cancer, birth defects or other reproductive harm.

Spot the Signs of Trouble

PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive 'rotten egg' odor, move to a safe location up-wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000 FREE.

Other signs of a possible gas leak can include:


  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance

More gas safety information 


For additional information on this Proposition 65 warning, write to:

Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

Natural Gas Customers: Important Gas Safety Information Regarding Customer-owned Piping

PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below.)

Graphical representation of Dot Gas Pipelines

Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.

Safety Maintenance and Inspections 
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe condition is discovered.

Prevent Damage with Safe Digging Practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities. 

However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.

If you have questions, call our Gas Safety Help Line at 1-888-743-7431 FREE. Learn more about natural gas pipeline safety.


'Customer' refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.