Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.
Natural gas safety: Call 811 before you dig
Always call 811 at least two working days before starting any project that involves digging to have underground utility lines located and marked for free.
Gas pipeline locations
PG&E operates natural gas distribution and transmission pipelines across California. Our distribution pipelines are located throughout neighborhoods and connect to homes and businesses.
Our transmission pipelines carry gas from one part of the state to another and connect to our distribution system. We offer a comprehensive online map showing our transmission pipelines at www.pge.com/pipelinelocations. You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby.
Also, the National Pipeline Mapping System, www.npms.phmsa.dot.gov, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address.
Spot the signs of trouble
PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.
But don’t rely on your nose alone. Other signs of a possible gas leak can include:
In case of emergency
You can help prevent a natural gas pipeline fire. If you suspect a gas leak, leave the area immediately and move upwind, to a safe place. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.
Warn others nearby to stay away from the area. Until you are a safe distance away, do not light a match or operate any device that might create a spark, including electric switches, doorbells, radios, televisions, cell phones and garage door openers.
Before you dig, know what’s below
Damage from excavation is a common cause of pipeline accidents. Even if you are planting a new bush or digging a fence post in your own yard, you must always call 811 Underground Service Alert (USA) at least two working days before you dig. USA is a free service that will notify underground utility operators in the area of your planned work. PG&E will then locate and mark our underground gas and electric facilities.
Always be aware of pipeline markers. Markers include an emergency number and indicate the need for extra care around a high-volume transmission line. These markers specify the approximate location, but not all pipelines follow a straight path between markers. If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire.
Leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.
Safety is PG&E’s highest responsibility
We monitor our gas pipeline operations 24 hours a day, 7 days a week, and we conduct regular inspections and surveys on pipelines.
Find out more about our comprehensive safety and monitoring program visit www.pge.com/safety.
To watch a video with tips for how to safely dig near underground pipelines visit Call Before You Dig.
For more information about gas pipeline safety, contact us at the numbers below:
For assistance in English please call 1-888-743-7431.
Para ayuda en español, por favor llame al 1-800-660-6789.
Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag
Prepare an emergency plan, conduct drills and practice safety procedures.
Keep emergency supplies on hand and check stock often.
If you are indoors, stay inside and take cover under a sturdy table or desk.
If you are outdoors, get into the open and watch for falling debris.
Check that everyone is safe and investigate for damage.
If the power goes out, always use battery-operated flashlights, not candles.
For additional safety tips visit www.pge.com/earthquake
The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.
Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.
For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.
Spot the signs of trouble
PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location, up wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.
But don’t rely on your nose alone. Other signs of a possible gas leak can include:
For more gas safety information visit www.pge.com/safety.
For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177
As a PG&E business customer, you may be eligible for one of the electric or gas rate schedules below. Your current rate schedule can be found at the beginning of the account detail (Detail of Charges) section of your energy statement, or online at www.pge.com/myrateanalysis. PG&E’s My Energy allows you to see detailed information about your gas and electric use, compare your company’s energy usage to similar businesses and better understand the difference in savings.
Small General Service (A-1) is a flat electric rate on which customers are charged the same amount for electricity no matter what time of day it is used. A-1 rates include a customer charge and an energy charge that varies by season. A-1 customers whose meter registers a demand greater than 75 kW for three consecutive months will transition to A-10 Time-of-Use.
Medium General Demand-Metered Service (A-10) is for customers whose demand consistently remains under 500 kilowatts (kW) each month. Demand is a measurement of your facility’s highest total electricity use at any 15- or 5-minute interval during the billing period. This rate includes a higher per meter customer charge, but a lower per kilowatt-hour (kWh) energy charge than A-1, and an additional demand charge (measured in kW).
Small and medium business customers who have transitioned to time-of-use rates—beginning November 2012 and over the next several years—are no longer eligible for flat electric rates.
Time-of-Use† is an electric rate on which the price of electricity varies by time of day. Prices are slightly higher during peak hours on weekday afternoons when demand is higher, typically noon to 6 p.m., May through October. In return, rates are lower than the peak rate at all other times. Selection of a time-of-use rate may entail an interval meter upgrade requiring clear access. In most cases there is no charge for this upgrade. A-1 and A-10 customers with 12 months of interval meter data will transition to time-of-use on their November billing date each year.
Small General Time-of-Use Service (A-1 Time-of-Use) is a rate on which the price of electricity varies by time of day. Prices are highest on summer weekday afternoons and are lower than the peak rate at all other times. This rate gives customers the opportunity to save money if they can reduce afternoon use when prices are higher or shift use to less expensive time periods. A-1 Time-of-Use customers whose meter registers a demand greater than 75 kW for three consecutive months will transition to A-10 Time-of-Use.
Small General Time-of-Use Service (A-6 Time-of-Use) is for customers who can be flexible about how and when they use electricity. With A-6 Time-of-Use, prices are higher on summer weekday afternoons and are lower than the peak rate at all other times. In exchange for higher peak hour kWh charges than A-1 Time-of-Use, the A-6 Time-of-Use rate features slightly lower off-peak kWh charges.
Medium General Time-of-Use Service (A-10 Time-of-Use) is for customers whose demand consistently remains under 500 kilowatts (kW) each month. The cost of electricity varies by time of day, and this rate includes a higher per meter customer charge, but a lower per kilowatt-hour (kWh) energy charge than A-1 Time-of-Use, and an additional charge for demand (measured in kW).
Medium General Demand-Metered Service, Voluntary Provisions (E-19V Time-of-Use) is a voluntary time-of-use rate available for customers whose demand is less than 500 kW. This rate includes a higher per meter customer charge, but a lower per kilowatt-hour (kWh) energy charge than A-1 Time-of-Use, and an additional charge for demand (measured in kW).
Customers whose demand is over 499 kW for three consecutive months will automatically transition to E-19 Time-of-Use and customers whose demand is over 999 kW will automatically transition to E-20 Time-of-Use rate. These customers cannot participate in any of the rate options listed above.
Accounts whose meter registers a demand greater than 200 kW for three consecutive months must be on the A-10 Time-of-Use, A-6 Time-of-Use or E-19V Time-of-Use rate even if they do not have 12 months of interval data.
Net Energy Metering Service (NEM, NEMFC) rates are for customers who operate a fuel cell, photovoltaic (solar) system and/or wind electric generating facility on their premises with a maximum total capacity of 1,000 kW. These rates are available when the eligible electricity is generated and offsets all or part of a customer’s electric load when connected to the PG&E grid. Customers may interconnect more than one generator, each subject to different rate treatment (for example, NEMFC and NEM solar), on a single account.
To learn more about Net Energy Metering Service visit pge.com/gen or contact PG&E at firstname.lastname@example.org for additional metering option information.
Small Renewable Generators (E-SRG) and Public Water and Wastewater Facilities (E-PWF) electric rates are available to renewable generators up to 1.5 megawatts.
For more information, email email@example.com.
Peak Day Pricing is a Time-Varying Pricing plan that combines a time-of-use rate with Peak Day Pricing Event Day surcharges. Participants in this program are incentivized to reduce electric use on a few days throughout the year when demand is highest—between 9 and 15 “event days” annually. A higher rate is charged during peak times on event days. In return, between May 1 and October 31, businesses receive credits for electricity use. Bill protection is provided for the first year, so you can participate without risk.
Bundled service business customers with a demand greater than or equal to 200 kW for three consecutive months have started automatically transitioning to Peak Day Pricing. Other eligibility criteria and exclusions apply.
To learn more about Peak Day Pricing visit pge.com/pdp.
California Alternate Rates for Energy (CARE) provides business customers a monthly discount on energy bills for qualified group living facilities. To learn more about the CARE program visit pge.com/CARE.
PG&E customers can choose to purchase their gas from a gas supplier other than PG&E.
Core Gas Aggregation Service (G-CT) is for customers who choose to purchase gas from a supplier other than PG&E, this service provides pricing for only the PG&E gas delivery and service response portion. Your alternative gas supplier provides the gas pricing and/or billing services.
Noncore end-use** customers must secure their gas supplies from a third party and not from PG&E.
Gas Transportation Service to Noncore End-Use Customers (G-NT) is for customers whose average monthly use is greater than 20,800 therms (measured over the previous 12 months, excluding those months in which usage was 200 therms or less). Your business can elect to receive noncore (less firm) delivery service, with lower gas delivery rates.
Experimental Gas Transportation Service to Noncore Natural Gas Vehicles (G-NGV4) is for customers whose natural gas fueling station is currently taking service on Schedule G-NGV1 whose average monthly use is greater than 20,800 therms (measured over the previous 12 months, excluding those months during which usage was 200 therms or less). Your station can elect to receive noncore (less firm) delivery service, with lower gas delivery rates.
*For Direct Access (DA) and Community Choice Aggregation (CCA) customers, PG&E delivers the electricity to your business, and your DA or CCA provider purchases and/or generates the electricity you consume. Net Metering, CCA and DA customers are eligible for many, but not all, of the rate schedules or features of rate schedules listed in this notice. For more information, call the numbers below or call your DA or CCA provider.
**Noncore end-use customers must have maintained an average monthly use, through a single meter, greater than 20,800 therms (measured over the previous 12 months, excluding those months in which usage was 200 therms or less.)
†Daylight saving time will end on November 3, 2013 and begin March 9, 2014. To adjust for this, from October 27–November 2, 2013 and from March 9, 2014 to April 5, 2014 your time-of-use periods will begin and end one hour later.