Discover PG&E programs, tools and online features that senior customers may find especially useful. We’ve provided a list below to help you manage your account, lower your bill, save on energy and more.
Sign in to Your Account to view your balance and manage your account online.
To request a large print bill or a Braille bill, please contact us by phone at 1-800-743-5000.
Find out how to use the online bill comparison tool. You can compare your current bill to previous bills and learn possible causes of a change in the amount.
Concerned about rate changes? Find out more about the rate plans we offer and choose what’s best for you. Simply sign in to Your Account and select “Compare Rate Plans.”
Add a friend or family member so they can speak on your behalf, receive account notifications and help you when you need it.
If you’d like to add someone to assist with your account, please contact us by phone at 1-800-743-5000. If you call with the person you want to add, we can add them to the account while you’re on the phone. If they’re not available, we can still get authorization from you. The next time they contact us, they will be added to your account.
To remove someone from your account, you’ll need to contact Customer Service at 1-800-743-5000. NOTE: You can remove yourself from any account, but if you’re trying to remove someone else you need to be the main customer of record.
Third-party notifications will notify a friend or relative if you miss paying a bill because of illness, hardship, or other issues. Your designated surrogate will not be responsible for paying your bill, but will be notified, to help you. We will need both the consent of you and your surrogate.
Lower your bill with the California Alternate Rates for Energy (CARE) Program. Qualified households can receive deep discounts on their energy bills.
Medical Baseline Allowance is a financial assistance program for customers who have special energy needs due to certain qualifying medical conditions.
Take a free 5-minute Home Energy Checkup to learn easy ways to save energy at home and lower your bill.
We will inspect or re-light your gas appliances. To schedule an appointment, sign in to Your Account. Once you’re signed in, go to the section labeled “Service Request” on the left side of the web page.
Stay clear of power and gas lines and read our guide on safety awareness.
Windy, dry conditions during wildfire season may require us to shut off electricity for safety. If your power is shut off for a PSPS or if you lose power for another reason, visit our outage map for restoration information.
Are you prepared for a power outage? Outages can happen anytime, but during wildfire season or extreme weather, power can be out for 48 hours or more.
PG&E will NEVER ask for your financial information by phone. Keep yourself safe by being aware that phone and email scams are ongoing and ever changing.