Help us reach you when it's important

We want to be able to inform you about events affecting your service, including the possible need to proactively turn off power for public safety. Make sure your email, phone number, language preference and mailing address are current in your online account.

Already have an online account?

Sign in below to go directly to where you can verify or update your contact information. Be sure to hit SAVE CHANGES if you make updates.

Go to Contact Information

Don't have an online account?

It's quick to sign up. All you need is your account number(s) and either the phone number used to start your service or the last four digits of your Social Security Number (Tax ID number for business customers).

NOTE: Find your account number on your bill or use the account number look-up link when creating your account. The number is often included in letters we send to you, as well.

Once you're signed in, you'll need to follow these steps to add your contact information:

  1. Select EDIT PROFILE & ALERTS (yellow button at the top of the page).

    edit profile screenshot
  2. Scroll down to Contact Information to update or verify your information.

    contact info screenshot
  3. If you make updates, be sure to hit SAVE CHANGES at the bottom of the page.

Sign up now

Customer notifications and alerts

Your contact information is an important piece of our Community Wildfire Safety Program. It's also used to send helpful PG&E alerts you may sign up to receive by text, email or phone.

wildfire safety

Community Wildfire Safety Program

This PG&E program has established precautionary measures to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when possible when power may be turned off for safety.

Learn more about the program

Learn about Public Safety Power Shutoff notifications
general alert

PG&E alerts

Sign up to receive free alerts about outages, payment due dates, service visits, savings tips or other helpful topics.

Sign up now

Learn more about alerts
general faq

Public Safety Power Shutoff FAQ

Get answers about what to expect before, during and after a Public Safety Power Shutoff.

Visit frequently asked questions