Take advantage of PG&E alerts

Receive notifications about outages, payment due dates, service visits, savings tips or other helpful topics. Sign up under Profile & Alerts in your online account.

Alerts are sent by your choice of text, email or phone. Learn more at Frequently asked questions about alerts.

Visit outage alerts


Receive updates on outages affecting your service. We'll let you know when crews are on their way, the estimated restoration time and when power is restored.

Visit Energy Alerts

Bill Forecast Alert

Receive an alert if your monthly bill amount is projected to exceed the amount you specified.

Visit Energy Alerts

High Usage Alerts

Receive an alert when you’re at risk of incurring the High Usage Surcharge, so you can take immediate steps to reduce energy usage and avoid this surcharge.

Visit SmartRate

Event Day Alerts – residential

Signed up for SmartRate™ savings? We’ll let you know when a SmartDay™ is coming up.

Visit your account

Billing & scheduled payments

Sign up to receive an alert when your bill is coming due or find out the status of a payment.

Visit Payment Support

Payment arrangement reminders

If you’re enrolled in a payment plan, receive alerts about when your payments are due.

Visit your account

Service visits

Sign up to receive reminders about scheduled PG&E appointments and service visits.

Visit your account

Additional communications

Sign up for cost-savings tips and information about new PG&E programs.

Visit your account

Notices and service information

Set your preferences for receiving mandatory notices about your service.

Visit Paperless billing

Go paperless

Choose to receive your energy statement by email. You can always access past bills online.