Take advantage of PG&E alerts


Receive notifications about outages, payment due dates, service visits, savings tips or other helpful topics. Sign up under Profile & Alerts in your online account.

Alerts are sent by your choice of text, email or phone. Learn more at Frequently asked questions about alerts.

Visit outage alerts

Outages alerts for account holders

Receive updates on outages affecting your service. We'll let you know when crews are on their way, the estimated restoration time and when power is restored.



Visit Outage Alerts
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Address Alerts for non-PG&E account holders

Address Alerts can help you stay safe by informing you via call or text about an expected Public Safety Power Shutoff event at any address that's important to you. Such addresses might include your child's school, your parent's home, or a mobile home park or a rental unit where your landlord pays the PG&E bill. These notifications are available in multiple languages. You do not have to have a PG&E account at the address to receive an alert.


NOTE: Account holders automatically receive PSPS alerts for their address(es).


  • If you enroll multiple addresses (e.g., mom's house, work site, child's school) on the same phone number and only want to remove one address, you'll need to unenroll all and re-enroll for the addresses you want to keep.
  • You can opt out at any time.


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Visit Energy Alerts

Bill Forecast Alert

Receive an alert if your monthly bill amount is projected to exceed the amount you specified.

Visit Energy Alerts

High Usage Alerts

Receive an alert when you’re at risk of incurring the High Usage Surcharge, so you can take immediate steps to reduce energy usage and avoid this surcharge.

Visit SmartRate

Event Day Alerts – residential

Signed up for SmartRate™ savings? We’ll let you know when a SmartDay™ is coming up.

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Billing & scheduled payments

Sign up to receive an alert when your bill is coming due or find out the status of a payment.

Visit Payment Support

Payment arrangement reminders

If you’re enrolled in a payment plan, receive alerts about when your payments are due.

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Service visits

Sign up to receive reminders about scheduled PG&E appointments and service visits.

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Additional communications

Sign up for cost-savings tips and information about new PG&E programs.

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Notices and service information

Set your preferences for receiving mandatory notices about your service.

Visit Paperless billing

Go paperless

Choose to receive your energy statement by email. You can always access past bills online.