Relief for Energy Assistance through Community Help (REACH)
Get aid and receive help paying your energy bill during a crisis
For over 30 years, the REACH program has helped low-income families keep their utilities services turned on in times of hardship.
The REACH program helps you pay for energy during a crisis. REACH provides an energy credit for up to $300 based on the past due bill (energy credit support is subject to funding availability). A non-profit organization runs the REACH program from 170 offices in Northern and Central California.
PLEASE NOTE: REACH is available only once within a 12-month period and customer must qualify for the program.
For general questions, contact the PG&E Customer Service Center at 1-800-743-5000.
PG&E helps customers through many programs and community outreach projects. Learn more by downloading
Learn more about the many steps PG&E takes to work with you before disconnecting service. View Outreach Process Before Disconnect.
Receive notice of a friend or relative’s overlooked PG&E bill to help them avoid service shutoff. Find out how to help people in your care keep their service on during illness, hardship or other crises.