Reduce your energy bill through the Medical Baseline Program

To Qualify for the Medical Baseline Program


A California-licensed medical practitioner must certify that a full-time resident in your home has one of the following medical issues:


  • Dependency on life-support equipment at home. For a list of equipment, visit Life-Support Equipment
  • Paraplegic, hemiplegic or quadriplegic condition
  • Multiple sclerosis with special heating and/or cooling needs
  • Scleroderma with special heating needs
  • Life-threatening illness or compromised immune system, and special heating and/or cooling are needed to sustain life or prevent medical deterioration

PLEASE NOTE: Life-support equipment includes any medical device used to sustain life. Devices include equipment used for mobility, per a licensed medical practitioner. Equipment is for home-use only. Equipment used for therapy generally does not qualify.


Approval of your Medical Baseline Program application still requires you to continue paying your monthly PG&E bill. Nonpayment can result in the disconnection of your utility services.

Notify PG&E if someone living full-time in your home is on life-support equipment


When you apply for the Medical Baseline Program, let us know if a full-time resident is using a life-support device so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to the following conditions:


  • Planned maintenance
  • Planned repair
  • Planned interruptions
  • Rolling blackouts

We cannot give you advanced notice of unscheduled power interruptions. Such interruptions are typically caused by:


  • Storms
  • Accidents
  • Vandalism
  • Equipment failure

PG&E will do everything in our power to help avoid any inconvenience to you.

Apply for additional Medical Baseline allowance


If the initial Medical Baseline Allowances do not meet your medical energy needs, please contact PG&E at 1-800-743-5000. You must complete or have previously completed the Medical Baseline Allowance application.

Opt-out of Medical Baseline


To opt out of the Medical Baseline/Life Support program. Call 1-800-743-5000.

Send your application to:

PG&E
Attention: Medical Baseline
P.O. Box 8329
Stockton, CA 95208

Links to Medical Baseline Program Application forms can be found below. Or you can request an application and obtain more information about the  Medical Baseline Program by contacting PG&E at 1-800-743-5000 or by completing our online contact form.

Hard of hearing customers with Telecommunications Devices for the Deaf (TDDs) may call California Relay Service at 7-1-1.

Medical Baseline Application and General Program Information

Download and print one of the following applications or general program information sheets to sign up for the PG&E Medical Baseline Allowance program: