Reduce your energy bill through the Medical Baseline program

To Qualify for Medical Baseline Allowance

To qualify, a California-licensed medical practitioner must certify that a full-time resident in your home has one of the following medical issues:

  • Dependency on life-support equipment at home. For a list of equipment, visit Life-Support Equipment
  • Paraplegic, hemiplegic or quadriplegic condition
  • Multiple sclerosis with special heating and/or cooling needs
  • Scleroderma with special heating needs
  • Life-threatening illness or compromised immune system, and special heating and/or cooling are needed to sustain life or prevent medical deterioration

PLEASE NOTE: Life-support equipment includes any medical device used to sustain life. Devices include equipment used for mobility, per a licensed medical practitioner. Equipment is for home-use only. Equipment used for therapy generally does not qualify.

Approval of your Medical Baseline application still requires you to continue paying your monthly PG&E bill. Nonpayment can result in the disconnection of your utility services.

Notify PG&E if someone living full-time in your home is on life-support equipment

Please apply for Medical Baseline and let us know if a full-time resident is dependent on life-support so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to the following conditions:

  • Planned maintenance
  • Planned repair
  • Planned interruptions
  • Rolling blackouts

We cannot provide advance notice of unscheduled interruptions, including:

  • Storms
  • Accidents
  • Vandalism
  • Equipment failure

Apply for a baseline increase

To apply for more medical baseline quantities, you must complete or have previously completed the Medical Baseline Allowance program application. If you qualify, we’ll increase your medical baseline quantities in increments of 500 kilowatt-hours (kWh) for electric use and 25 therms for gas use. Contact PG&E at 1-800-743-5000.

Opt-out of Medical Baseline

To opt out of the Medical Baseline/Life Support program. Call 1-800-743-5000.

Send your application

Mail your completed application to:

Attention: Medical Baseline
P.O. Box 8329
Stockton, CA 95208

You can request applications and obtain more information about the PG&E Medical Baseline Allowance program by contacting PG&E at 1-800-743-5000 or by completing our online contact form.

Hearing-impaired customers with Telecommunications Devices for the Deaf (TDDs) may call California Relay Service at 7-1-1.

Medical Baseline Application and General Program Information

Download and print one of the following applications or general program information sheets to sign up for the PG&E Medical Baseline Allowance program: