Find important information and helpful answers about the Medical Baseline Allowance program.
Medical Baseline is a financial assistance program for residential customers that have special energy needs due to certain qualifying medical conditions.
Eligible customers may receive a “standard” Medical Baseline quantity of approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month, in addition to regular Baseline quantities.
A licensed medical practitioner must certify that a full-time resident in your home is:
To confirm you've been approved for Medical Baseline, please check the "Special Account Information" section of your bill. "Life-Support" and/or "Medical" will appear in this section of your bill if you've been approved.
If you do not qualify for Medical Baseline, a letter will be sent to you.
You can set your contact preference online for how you would like to be notified in the event of a planned or unplanned service outage affecting your residence.
Visit Medical Baseline/Life-Support Contact Preference >
Please apply for Medical Baseline and let us know if a full-time resident is dependent on life-support so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to planned maintenance, repair, or construction, and in the event of "rolling blackouts".
Apply for Medical Baseline >
Complete the Medical Baseline Enrollment Application again and resubmit with your updated information. Recertification is required every other year with a medical practitioner's signature, unless your initial enrollment was certified as permanent.
Active Medical Baseline Program participants may be eligible to self-certify online at pge.com/selfcertify or use the Self-Certification application that was included in your notification letter.
NOTE: Self-Certification is required for our permanent designated customer every two years. All others follow Self-Certification for year one and a Recertification (medical practitioner's signature) for year two.
Sign in to your PG&E account or use One Time Access to see if your account is eligible for Self-Certification online.
If you're not able to self-certify through your online account, complete the Medical Baseline Self-Certification form included in your notification letter. Or, find one online: