Medical Baseline FAQs

Medical Baseline is a financial assistance program for residential customers that have special energy needs due to certain qualifying medical conditions.

Eligible customers may receive a “standard” Medical Baseline quantity of approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month, in addition to regular Baseline quantities.

A licensed medical practitioner must certify that a full-time resident in your home is:

• Dependent on life-support equipment used in the home.
• A paraplegic, hemiplegic, quadriplegic, or multiple sclerosis patient with special heating and/or air-conditioning needs.
• A scleroderma patient with special heating needs.
• Being treated for a life-threatening illness, compromised immune system, or other medical condition with special heating and/or air-conditioning requirements necessary to sustain the patient's lif eor prevent deterioration of the patient's medical condition.

• Any medical device used to sustain life or relied upon for mobility (as determined by a licensed qualified medical practitioner). Equipment must be used in the home. Generally, equipment used for therapy does not qualify for medical baseline.
• Life-support equipment includes: respirators (oxygen concentrators), iron lungs, hemodialysis machines, suction machines, electric nerve stimulators, pressure pads and pumps, aerosol tents, electrostatic and ultrasonic nebulizers, compressors, intermittent positive pressure breathing (IPPB) machines, and motorized wheelchairs.
• Please apply for Medical Baseline and let us know if a full-time resident is dependent on life-support equipment, so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to planned maintenance, repair, or construction, and in the event of "rolling blackouts".

• Complete the "Medical Baseline Allowance" (Rev 5/13) application form. (A licensed medical practitioner must sign the application and certify the medical condition).
  Download the Medical Baseline Application (PDF, 57 KB)
• Mail the completed and signed application form to:
  PG&E
  Attention: Medical Baseline
  P.O. Box 8329
  Stockton, CA 95208

To confirm you've been approved for Medical Baseline, please check the "Special Account Information" section of your bill. "Life-Support" and/or "Medical" will appear in this section of your bill if you've been approved.

If you do not qualify for Medical Baseline, a letter will be sent to you.

You can set your contact preference online for how you would like to be notified in the event of a planned or unplanned service outage affecting your residence.

Please apply for Medical Baseline and let us know if a full-time resident is dependent on life-support so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to planned maintenance, repair, or construction, and in the event of "rolling blackouts."

To opt out of the Medical Baseline/Life Support program. Call 1-800-743-5000.

Active Medical Baseline Program participants may be eligible to self-certify online at pge.com/selfcertify and receive immediate confirmation of renewal. If you do not have a PG&E online account, use the same link (pge.com/selfcertify) and click on "one-time access" to complete the process.

If you're not able to self-certify through your online account, complete the Medical Baseline Self-Certification form included in your renewal notification letter or find one online:

NOTE: Self-Certification is required for our permanent designated customer every two years. All others follow Self-Certification for year one and a Recertification (medical practitioner's signature) for year two.