Medical Baseline Program

Any medical device used to sustain life or relied upon for mobility

• Must be determined by a licensed qualified medical practitioner
• Must be used in the home

 Note: In general equipment used for therapy does not qualify for Medical Baseline.

Life support equipment includes:

• Respirators (oxygen concentrators)
• Iron lungs
• Hemodialysis machines
• Suction machines
• Electric nerve stimulators
• Pressure pads and pumps
• Aerosol tents
• Electrostatic and ultrasonic nebulizers
• Compressors
• Intermittent sensitive pressure breathing (IPPB) machines
• Motorized wheelchairs

Qualified medical practitioners include:

• Licensed physicians
• Surgeons
• Persons licensed pursuant to the Osteopathic Initiative Act per California Public Utilities Code §739
• Nurse practitioners consistent with PG&E’s current practice and as now provided in California Public Utilities Codes & §799.3
• A licensed physician assistant working as a part of the customer’s physician team

You’ll receive a welcome email or letter. You can also confirm your enrollment in Medical Baseline by:

1. Logging into your online account
   
2. Checking the "Special Account Information" section of your bill for "Life Support" and/or "Medical"
   

Denial or removal

We will mail you a letter if:

• Your Medical Baseline application has been denied, or
• You have been removed from the Medical Baseline program because you failed to self-certify or recertify

To unenroll from the Medical Baseline or Life Support program: 

• Sign into your account.
• In the menu, click “Enrolled in Medical Baseline”.
• Click “Unenroll”.
• Confirm your unenrollment.

Or call 1-800-743-5000 and ask to be removed.

1. Self-certification helps confirm:

• You are still a full-time resident at the address.
• Your contact preferences are up to date.

Self-certification is required every four years for Medical Baseline customers with permanent medical conditions. Your medical condition must be determined permanent by a medical practitioner.

2. Re-certification helps confirm you still need assistance.

Customers with non-permanent conditions must recertify every two years. This requires a medical practitioner's signature.

If you stop service at your old address and start service at your new address at the same time:

Then your Medical Baseline Program will be transferred to your new address.

If you request to stop service at your old address today and start service at your new address at a later date:

Then your Medical Baseline Program won’t be transferred to your new address.

1. Call us at 1-800-743-5000.
2. Ask us to transfer your Medical Baseline Program to your new address.

You can now apply to PG&E’s Medical Baseline program without having to visit your medical practitioner’s office.

Follow the instructions and guidelines for online applications in the Application section on this page.

Yes. Eligibility for Medical Baseline is not based on income. Medical Baseline eligibility is solely based on medical needs. Your eligibility or enrollment in CARE/FERA or any other assistance programs are not related to and do not affect your eligibility for Medical Baseline.

You can enroll in Medical Baseline whether you are on CARE/FERA or not. See the Application section on this page for more information on how to apply.

You could be given extra Medical Baseline energy allotments after evaluation. This depends on:

• Your rate plan
• Your medical-related energy needs 

Eligible Medical Baseline customers who are on tiered rate plans (i.e., E1, E-TOU-C, G1, etc.) may receive a “standard” Medical Baseline quantity of roughly:

• 500 kilowatt-hours (kWh) of electricity and/or
• 25 therms of gas per month

This quantity is in addition to regular Baseline quantities of their current rate.

You might be eligible for more than one standard Medical Baseline Allotment depending on:

• Your medical needs
• The number of medical devices you are using 

Call PG&E at 1-800-743-5000. Request to be evaluated for an extra Medical Baseline allotment. Only one Medical Baseline application per household is required.

Note: Extra allotments of electricity only work with electric rate plans with baseline allowances (e.g., E1, E-TOU-C, etc.). Customers on D-MEDICAL (e.g., E-ELEC) receive a flat 12% discount on their electric charges irrespective of the number of allotments.

Eligible Medical Baseline customers may receive a “standard” Medical Baseline quantity of about:

• 500 kilowatt-hours (kWh) of electricity if they are on a rate plan with a baseline, and/or
• 25 therms of gas per month

This quantity is in addition to regular Baseline quantities of their current rate. This additional energy allotment is provided at the lowest price on your current rate. 

Medical Baseline customers on the Electric Home (E-ELEC) and E-TOU-D rates may be eligible to receive 12% discount (D-MEDICAL) on their electric charges.

For more information, see the Applicability section of the D-MEDICAL Tariff (PDF).

The number of residents with medical needs who live in the address does not matter. Only one Medical Baseline application per household is required.

You might be eligible for more than one standard Medical Baseline Allotment depending on:

• Your medical needs
• The number of medical devices used by Medical Baseline customers in the same address

Contact us at 1-800-743-5000. Ask us to evaluate you for an additional Medical Baseline allotment. PG&E does not automatically grant additional Medical Baseline allotments.

No. Medical Baseline eligibility is solely based on medical needs.

Your eligibility or enrollment in Medi-Cal or any other health insurance is not related to and does not affect your eligibility for Medical Baseline. You can enroll in Medical Baseline whether you are on Medi-Cal or not. 

Review the Application section on this page for more information on how to apply.

No. Physical therapy devices, such as sauna and hot tub, do not qualify for Medical Baseline.

Qualifying medical devices include any medical device used to sustain life or used for mobility. Review this complete list of qualifying medical devices.

Your form can’t be submitted until you acknowledge the Terms and Conditions.

1. In the Terms and Conditions pop-up window, you must scroll all the way down and review all items.
2. If the "I Acknowledge" button does not then turn yellow, try this on your computer:
   • Go to Zoom (It's usually in browser settings in the upper right corner of your screen).
   • Click "+" to enlarge text and reopen the Terms & Conditions window.