Medical Baseline Program overview

The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical needs. Learn more in a short video.

Customers interested in the program will find eligibility and application details on this page.

Are you a medical professional?

Learn how you can help spread awareness and encourage enrollment in the program to further support your patients. Please review Frequently Asked Questions for Medical Professionals (PDF, 169 KB) and Medical Practitioner Portal Manual (PDF, 1.52 MB).

PCIA Phase-Out (Existing Medical Baseline Customers)

Are you a current PG&E Medical Baseline customer served by a Direct Access (DA) and Community Choice Aggregation (CCA) and looking for more information on the Power Charge Indifference Adjustment (PCIA) Exemption Phase-Out for Medical Baseline (MBL)?

Please view this FAQ to learn more about the PCIA Exemption Phase-Out process and schedule: Medical Baseline PCIA FREQUENTLY ASKED QUESTIONS (PDF, 419 KB)

The program offers two kinds of help

Applying for the program

To qualify for Medical Baseline Program, a full-time resident in your home must have a qualifying medical condition and/or require use of a qualifying medical device to treat ongoing medical conditions. Only one Medical Baseline application per household is required.

Woman in wheel chair

Qualifying medical conditions

Some examples of qualifying medical conditions include:

  • Paraplegic, hemiplegic or quadriplegic condition
  • Multiple sclerosis with additional heating and/or cooling needs
  • Scleroderma with additional heating needs
  • Life-threatening illness or compromised immune system, and additional heating and/or cooling are needed to sustain life or prevent medical deterioration
  • Asthma and/or sleep apnea
Man using a medical device

Qualifying medical devices

Some examples of qualifying medical devices include:

  • Motorized wheelchair/scooter
  • IPPB or CPAP machines
  • Respirator (all types)
  • Hemodialysis machine
  • Iron lung

Review a more complete list of qualifying medical devices.

Please note: Eligibility for Medical Baseline is based on medical conditions or needs, NOT on income.

Download or print the Medical Baseline fact sheet (PDF, 354 KB)

Apply online

  1. Fill out and submit the online application form.
  2. Upon form completion, you will receive an email with a confirmation number and instructions for your medical practitioner.
  3. Share the instructions and your confirmation number in the email you received with your medical practitioner.
  4. After your medical practitioner fills out their part of the form and confirm your eligibility you will be enrolled in the Medical Baseline Program.

IMPORTANT: Once you submit an online application form, your medical practitioner also needs to confirm your eligibility online. Also, we will not be able to process paper applications when there is an online application pending.

Or, submit a paper application form by mail:

  1. Download and print application form (PDF, 171 KB)
  2. Complete Part A of the application form and sign
  3. Have your medical practitioner complete Part B of the application form and sign
  4. Mail your completed form to:

    PG&E Billing Center
    Medical Baseline
    P.O. Box 8329
    Stockton, CA 95208

You can request an application and obtain more information about the Medical Baseline Program by contacting PG&E at 1-800-743-5000.

You can also request the application in alternate formats, such as large print, Braille or audio., Email your request to: Include your name, mailing address and phone number. Please allow 5-7 business days for processing. Or, call 1-800-743-5000 to request an alternate format.

Deaf/Hard of Hearing customers using TTY (a specialized device for the Deaf and hard of hearing) may call California Relay Service at 7-1-1.

Customers certified by their qualified medical practitioner as having a permanent qualifying medical condition must self-certify their eligibility every two years. This is to confirm their continued residence at their service address and does not require a qualified medical practitioner’s signature.

Customers who do not have a permanent qualifying medical condition will complete a Self-Certification after the first year and will be required to recertify with a medical practitioner's signature for the following year.

Note: This cycle of self-certification followed by recertification repeats for as long as the customer is enrolled in the program.

If you are an active Medical Baseline customer with a non-permanent medical condition and need to recertify for continued eligibility, go to the Application section of this page and follow the steps to complete the application.

Active PG&E Medical Baseline customers who have received a notification to self-certify may self-certify online and receive an immediate confirmation of renewal:

  1. Sign in to renew coverage with your PG&E online account information. If you don’t have a PG&E online account, click on "One-Time Access."
  2. Complete the form and submit.

Or, submit a paper application form by mail:

  1. The Medical Baseline Self-Certification form is included in your renewal notification letter. You may also print a copy of the self-certification form (PDF, 830 KB).
  2. Complete form and sign.
  3. Mail your completed form to:

    PG&E Billing Center
    Medical Baseline
    P.O. Box 8329
    Stockton, CA 95208

Choose your Medical Baseline/Life Support method of contact

How do want to be notified in the event of a planned or unplanned power outage affecting your residence? Set your contact preferences now.

A Medical Baseline FAQ for medical professionals

If you are a medical practitioner or healthcare provider, please review the Medical Practitioner FAQ (PDF, 169 KB). Learn how you can help spread awareness and encourage enrollment in the Medical Baseline Program to further support your patients.

Need extra help but don’t qualify for Medical Baseline?

If you or a resident of your home has a serious illness or condition that could become life-threatening if your service is disconnected, you may self-certify as a vulnerable customer. Learn about the Vulnerable Customer program.

Safety resources

Find PG&E support and services during PSPS events

Learn about support and services available during Public Safety Power Shutoff events. Visit Resources for accessibility, financial, language and aging needs.

Learn about third-party support services

PG&E is working with the California Foundation for Independent Living Centers (CFILC) to fund resources to help prepare for disasters and extended power outages. To learn more, visit the CFILC site.

Get extra help from the Disability Disaster Access and Resource Program. Visit

Prepare in advance for outages

Check out Medical Device Planning Tips if you rely on electric or battery dependent medical devices.

To find backup power solutions, safety tips, financing, and retailer information visit our backup power page.

Learn about PSPS events and wildfire safety

To learn more about Public Safety Power Shutoffs, visit the PSPS overview.

To learn more about Wildfire Safety, visit the Community Wildfire Safety Program.

Learn more in the Medical Baseline video

Medical Baseline Program Introduction

Audio description and transcript are available for this video: 

Access an audio descriptive version
Download a transcript (PDF, 97 KB)

Medical Baseline Program Introduction


Audio description and transcript are available for this video: 

Access an audio descriptive version
Download a transcript (PDF, 97 KB)

Medical Baseline Program Introduction (ASL)


Medical Baseline Program Introduction (ASL)