We know the importance of reliable electric and gas service; especially if you are using a life-support device. We make every effort to prevent outages. However, sometimes storms, equipment failure and other events cause outages to occur.
Please be prepared in case a temporary power outage occurs:
PLEASE NOTE: If you use a generator, you’re responsible for its safe installation. The use and maintenance of any backup power is also your responsibility.
For tips on how to prepare for an emergency, please contact us at 1-866-652-4712. Speech or hearing-impaired customers using TDD/TTY can dial California Relay Service at 7-1-1 FREE. You can also download a copy of our Electric Generator Safety brochure. Visit Electric Generator Safety.
PG&E tries to notify you if your service will be interrupted. Interruptions may be due to:
Rolling blackouts are caused by electric power shortages or electric power grid emergencies. If you experience a rolling blackout, tune your radio to a local station for updates.
Blackouts typically last between one to four hours. It’s a good idea to know your Rotating Outage Block Number. This number is on the left side of your bill. News reports use this number to identify which blocks are experiencing a blackout.
NOTE: This number can change. Check your bill regularly to see if you've been assigned to a different block.
We cannot give you advance notice of unscheduled power interruptions. Such interruptions are typically caused by:
PG&E will do everything in our power to help avoid any inconvenience to you.