ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. We remain committed to supporting customers. We are here to help. In addition to the CARE and FERA program discounts, there are other financial assistance resources and support available. Learn more.

Learn about our discount programs


CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. Simply complete the online CARE/FERA enrollment form and we'll let you know if you're eligible.


  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.


Apply online now

Please note: Tenants of sub-metered residential facilities cannot apply through the CARE/FERA online application. Please use the CARE/FERA Sub-metered Residential application.



Find mail-in forms plus Spanish, Chinese and Vietnamese applications under "Complete an application," below.


Already enrolled in the CARE or FERA program?


Renew now if you’ve received a renewal request. You may also renew if you’re within 90 days of the date your current enrollment expires.



Renew now

Post-enrollment verification request


As a CARE or FERA participant, you may need to verify that you are eligible. If you received a letter from us to verify your income or participation in certain public assistance programs, you must respond to continue receiving your monthly bill discount. If we do not hear from you by the date specified in the letter, your discount will be removed.  

Find more information on how to complete the process and submit your documentation.



Verify now

Find out if you’re eligible


Review the guidelines below to see if you qualify.


  • CARE – Discount on gas and electric rates
  • FERA – Discount on electric rates only for households of 3 or more people

Total gross annual household income*


COVID-19 NOTE: Household income is calculated as your income as of the date you apply. Your income eligibility is based on current earnings of all persons living in your household going forward. It is not based on your past income, so if you have had a change in circumstances such as job loss or decreased wages, you may now qualify.


You may also qualify for CARE based on participation in certain public assistance programs. See the list of qualifying programs.

Number of people in household
CAREFERA
1-2

$36,620 or less

Not eligible
3

$46,060 or less

$46,061–$57,575
4

$55,500 or less

$55,501–$69,375
5

$64,940 or less

$64,941–$81,175
6

$74,380 or less

$74,381–$92,975
7

$83,820 or less

$83,821–$104,775
8

$93,260 or less

$93,261–$116,575
9

$102,700 or less

$102,701–$128,375
10

$112,140 or less

$112,141–$140,175
Each additional person, add

$9,440

$9,440–$11,800

*Before taxes based on current income sources. Table data applies to residential, single-family customers. Income Guidelines are valid through 05/31/23.




Participation in certain public assistance programs




Complete an application (multiple languages)


It takes only a few minutes to fill out. No proof of income is necessary and your answers are confidential. For the quickest turnaround time, use our online application. Please note: Tenants of sub-metered residential facilities cannot apply through the CARE/FERA online application. Please use the CARE/FERA Sub-metered Residential application.

Get more information


Use these resources for more information.


CARE


CARE Program Guidelines
CARE Frequently Asked Questions

FERA


FERA Program Guidelines
FERA Frequently Asked Questions