Helping those in need

We offer programs to assist customers who are in need, including:

Set up third-party notifications

PG&E can notify you to help ensure your relatives or friends pay their bills on time. We can also notify others on your behalf. Visit Third-Party Notification.

Learn about CARE community partnerships

The California Alternate Rates for Energy (CARE) Program partners with various community-based organizations. These agencies help enroll others into the CARE Program. Learn more about the program or become a Community Outreach Partner. Visit CARE Community Partnerships.

Learn about a pilot program to help customers with utility bills

The Community Based Organization (CBO) Case Management Pilot Program is designed to help customers lower or eliminate their overdue bills. It focuses on California communities where electric bills were highest compared to average customer income during the first year of the COVID-19 pandemic. The program features a statewide map that tracks overdue bills and disconnections by zip code. It also identifies CBOs nearby that can be of help. Learn more about the CBO Program.

Explore the Strategic Alliance Project

The Strategic Alliance Project considers issues affecting our low-income customers. The team works with community-based organizations to help these customers get the most out of our programs. Learn more about the project. Visit Strategic Alliance Project.

Donate to the REACH Program

The Relief for Energy Assistance through Community Help (REACH) Program has been active for over 30 years. REACH provides one-time assistance programs for low-income families. The REACH Program is funded by you, our customers. Donate today to help others in your community. Visit Donate to REACH.