Frequently asked questions

The primary purpose of the CISR-DRP form is to allow an electric customer to authorize PG&E to release data about that customer to one or two third-party Demand Response Providers identified on the form.  Completion of the form is necessary so that a third-party DRP may provide you with demand response service.

Examples of the types of information that PG&E will provide to DRPs include the customer name associated with the electric account, the service address, rate schedule, meter type, electric usage, and whether you are enrolled in a PG&E demand response program.

Additionally, the CISR-DRP form authorizes PG&E to change or reprogram your meter to a shorter interval length if necessary.

To terminate a previously submitted CISR-DRP form, you will need to complete the following steps:

1. Complete a new CISR-DRP form by entering information in all fields on pages 1 & 2 of the form.
2. Be sure to check the “Revoke” box on page 1.
3. Sign and date Section J on page 5 of the form.
4. Note: You have the option of working with your Demand Response Provider to complete the form.  Further, if on your originally submitted CISR-DRP form you had authorized the Demand Response Provider to revoke the CISR form on your behalf, then that DRP could complete and submit the CISR to PG&E for processing.
5. Submit the completed form to PG&E using fax or email.
   • Fax to 415-973-6924. This is the most secure option.
   • Email the form as a pdf attachment to Rule24Program@pge.com (please note that information on the form will not be encrypted).

The enrollment/de-enrollment process is managed by third-party DRPs, not PG&E. While the details of the process may vary by DRP, a common step is for the customer to work with a DRP to complete and submit a CISR-DRP form to PG&E. The purpose of the CISR-DRP form is described in the first question in the Frequently Asked Questions section of this website.

No. A customer who enrolls in a third-party DRP program cannot also participate in a PG&E demand response program at the same time. If a customer is currently enrolled in a SmartAC or SmartRate, the customer would first need to de-enroll from the PG&E program before taking service from a DRP. Similarly, if a customer is enrolled in a third-party demand response program under Rule 24, the customer would need to de-enroll from the third party program before enrolling in PG&E’s SmartAC or SmartRate program.

No. Questions pertaining to particular demand response programs or services offered by third-party DRPs should be directed to the relevant DRP, not to PG&E. The California Public Utilities Commission (CPUC) maintains a list of registered DRPs.

Your PG&E charges will not change. However, the format or display of your bill information may change to reflect an updated Service Agreement ID.

The primary purpose of the CISR-DRP form is to allow an electric customer to authorize PG&E to release data about that customer to one or two third-party Demand Response Providers identified on the form. Completion of the form is necessary so that a third-party DRP may provide you with demand response service.

Examples of the types of information that PG&E will provide to DRPs include the customer name associated with the electric account, the service address, rate schedule, meter type, electric usage, and whether you are enrolled in a PG&E demand response program.

Additionally, the CISR-DRP form authorizes PG&E to change or reprogram your meter to a shorter interval length if necessary and to de-enroll a customer from Peak Day Pricing (PDP).

To terminate a previously submitted CISR-DRP form, you will need to complete the following steps:

1. Complete a new CISR-DRP form by entering information in all fields on pages 1 & 2 of the form.
2. Be sure to check the “Revoke” box on page 1.
3. Sign and date Section J on page 5 of the form.
4. Note: You have the option of working with your Demand Response Provider to complete the form.  Further, if on your originally submitted CISR-DRP form you had authorized the Demand Response Provider to revoke the CISR form on your behalf, then that DRP could complete and submit the CISR to PG&E for processing.
5. Submit the completed form to PG&E using fax or email.
   • Fax to 415-973-6924. This is the most secure option.
   • Email the form as a pdf attachment to Rule24Program@pge.com (please note that information on the form will not be encrypted).

The enrollment/de-enrollment process is managed by third-party DRPs, not PG&E. While the details of the process may vary by DRP, a common step is for the customer to work with a DRP to complete and submit a CISR-DRP form to PG&E. The purpose of the CISR-DRP form is described in the first question in the Frequently Asked Questions section of this website.

No. A customer who enrolls in a third-party DRP program cannot also participate in a PG&E demand response program at the same time. The customer would need to disenroll from the PG&E demand response program before taking service from a third-party DRP.

Your PG&E charges will not change. However, the format or display of your bill information may change to reflect an updated Service Agreement ID.

Rule 24 requires interval data to be supplied to the applicable third-party DRP in order for that DRP to represent your electricity usage reduction in the California Independent System Operator (CAISO) wholesale electric market. Under certain circumstances, your meter may need to be changed or reprogrammed to a shorter interval length.