What is Bill Protection?


Bill Protection allows customers to try the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) (E-TOU-C ) rate plan risk-free for the first 12 months. Customers who choose this rate plan are eligible, as well as those customers who automatically moved to this rate plan from 2020 through 2022.


Customers who start service on or after October 1, 2020 are not eligible for Bill Protection. For more information, review Bill Protection eligibility.


How does Bill Protection work?


If you pay more during your first year on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan than you would have on your previous Tiered Rate Plan, you will receive a bill credit for the difference at the end of 12 months.


If you decide you are not satisfied with this rate plan, you can switch to another rate plan at any time. Bill Protection will still apply for the time that you were on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan.


Bill Protection is provided during your first 12 months on Time-of-Use (Peak Pricing 4–9 p.m. Every Day). You do not have to take any action to receive it.


How is Bill Protection calculated?


During each bill period, we will calculate the cost difference between the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan and your previous Tiered Rate Plan. At the end of your Bill Protection period, if you pay more on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan, we will credit the cumulative cost difference on your energy statement.


Each month, you can check whether you have saved or spent more on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan. We recommend that you stay on the rate plan for the full 12 months to determine if this is the right rate plan for your household, as prices on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan are lower during cooler months (October-May) and higher during warmer months (June-September).

Bill Protection for Community Choice Aggregation customers


Some customers receive their electricity from their local energy service provider, known as a Community Choice Aggregation (CCA). To determine whether you receive electricity from a CCA, view this sample of a CCA energy statement. Under the CCA program, cities and counties may buy or generate electricity for residents and businesses within their communities. PG&E partners with each CCA to deliver the electricity through our transmission and distribution system.


If you are a CCA customer, PG&E provides electric delivery and Bill Protection on the electric delivery charges. Your CCA provides electric generation services. Please check with your CCA to determine if they provide Bill Protection on the electric generation charges.



Learn more about Community Choice Aggregation

Bill Protection eligibility


The following customers are not eligible for Bill Protection:


  • Customers on a NEM 2.0 tariff (NEM Successor tariff) and Solar on Multifamily Affordable Housing (SOMAH)
  • Customers who start service on or after October 1, 2020
  • Customers who switch from another Time-of-Use rate plan to the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan