SmartRate is a tool that helps you manage your summer electricity costs and conserve California’s power grid.
When you're on the SmartRate plan, you pay a reduced electric rate from June 1 through September 30 in exchange for shifting or reducing your electricity usage when SmartDays™ are called.
SmartRate is a voluntary rate supplement that sits on top of your base electric rate plan. You can cancel at any time.
On SmartDays, electric rates are higher from 2 – 7 p.m. A minimum of nine and a maximum of fifteen SmartDays may be called per year.
SmartRate is risk-free for the first full summer (May through October) and any preceding partial summer, and is backed by our Bill Protection guarantee. If the total SmartRate costs are more than a regular residential pricing plan, PG&E credits the difference on your November electricity bill. You'll receive two notifications before your Bill Protection ends.
If you opt out of SmartRate during the initial bill protection period, you will receive bill protection up to the date you terminate your participation.
The SmartDay event dates will be reflected on your bill, and will outline the credits earned or additional charges incurred during that billing statement.
If SmartRate is not for you, call PG&E at 1-866-743-0263 to opt out at any time.
For those on a Time-Of-Use rate plan, please refer to your peak and off-peak times of day as additional hours may be required to maximize savings when SmartDays are called.
Under Rule 24, customers are not eligible to participate in a PG&E demand response program (DRP) and a third-party DRP program during the same period.*
Please note that certain Demand Response Programs such as SmartRate are unavailable to customers who receive their energy from third-party energy providers, such as Energy Service Providers and Community Choice Aggregators.
Customers taking service through a residential master metered rate, in conjunction with a net metering or standby rate schedule, or as a Transitional Bundled Service customer under electric Rule 22.1, electric vehicle rates, are not eligible to participate in the SmartRate Plan.
You must have a SmartMeter to participate in SmartRate. Upon your request to participate, and verification of eligibility by PG&E, you will be placed on SmartRate on the first day of the next billing cycle where the bill cycle start date is at least five business days after your request. If your request is received within five business days of your next billing cycle, you will be placed on SmartRate in the following billing cycle.
Participants will be charged $.60 in addition to their regular rate charges for all usage between 2 p.m. and 7 p.m. on each SmartDay. A minimum of nine and maximum of 15 SmartDays may be called in any calendar year. By voluntarily remaining on the plan beyond the bill protection period, you are accepting that you will pay a higher rate between 2 p.m. and 7 p.m. on SmartDays and your bill may be higher than your regular rate plan.
Customers will receive a credit of approximately $.024 per kilowatt hour (kWh) for all usage, from June 1 to September 30, except for usage between 2 p.m. and 7 p.m. on SmartDays, when SmartRate prices are higher.
For all rates (except E-TOU-B), participants will receive an extra credit of $.0075 for all usage above baseline (Tier 1) during the billing cycles that include any days from June 1 to September 30. E-TOU-B participants will receive an extra credit of $.0050 for all usage during the billing cycles that include any days from June 1 to September 30.