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Plan in advance to be without electricity


general emergency

If you live in an area experiencing gusty winds or other severe weather, or your power lines travel into that area, we may shut off your electricity to prevent wildfire. This is called a Public Safety Power Shutoff (PSPS).


We know losing power will be an unwelcome disruption to your life, family and work, so we’ve created preparation tips to keep things as normal as possible during a PSPS. We’ll also offer support like free Wi-Fi , device charging, bagged ice, ADA-accessible restrooms and hand-washing stations at Community Resource Centers in affected communities once the power has been turned off.

Phone alert

Make sure you’ll receive PSPS alerts

Account holders: Customers are automatically notified up to two days in advance of a PSPS. Please make sure the contact information for your account is up to date. Confirm your information online or call 1-866-743-6589.

Non-account holders: Renters and others who don’t have a PG&E account can sign up to receive PSPS alerts by ZIP Code.

Flashlight

Gather key supplies

  • Flashlights for the household
  • Battery-powered or crank radio
  • Extra batteries for items you rely on
  • Landline as a backup if you lose mobile phone service

In addition, keep cash on hand and a full tank of gas. Local ATMs and gas stations may close during an outage.

Medical

Consider special medical needs

  • Plan for medications that require refrigeration or devices that need power
  • Keep medical devices fully charged
  • Consider securing back-up power at pge.com/backuppower

Additional resources:

canned food

Prepare in advance to store food safely

The day or night before an announced shutoff:

  • Consider asking relatives or friends outside of shutoff area to store cold foods for you during outage
  • Avoid buying food that needs to be frozen or refrigerated until power is restored
  • Set your refrigerator and freezer to their coldest settings in the leadup to an outage, until power is restored
  • Freeze large containers of water to keep foods cold in coolers during an outage
  • Freeze items from your refrigerator for later use
Solar Charger

Keep your home office running

  • Keep devices fully charged
  • Download or print documents you may need
  • Locate free Wi-Fi locations in adjacent areas
  • Invest in portable mobile and laptop battery chargers
  • Consider purchasing back-up power
Garage Door

Other actions to take before a PSPS

  • Practice opening your garage door manually
  • Ask your building management how elevators or electronic key-card access will be affected by an outage
  • Put emergency numbers in a handy place
  • Plan activities and games for your kids

Prepare for wildfires and other emergencies


  • Create a safety plan for your family, including pets
  • Prepare an emergency supply kit

Find tips and checklists at PG&E’s Safety Action Center
Food Safety

Be aware of food safety

  • Transfer food to coolers with ice to keep it cold, safe and accessible.
  • A refrigerator will keep food cold for about four hours and a full freezer will keep its temperature for about 48 hours, if doors remain closed.
  • If you’re unsure about the time that has passed or the temperature your food has been stored at, it’s safest not to eat that food.
Support Centers

Locate PG&E support centers

We open drop-in Community Resource Centers during the day in counties impacted by a PSPS.

  • Each center offers an ADA-accessible restroom and hand-washing station, medical equipment charging, device charging, Wi-Fi, bottled water and snacks.
  • Indoor centers also offer air-conditioning or heating, seating and ice.
  • Strict COVID-19 safety measures are in place at all centers, including a mask requirement.

Find a Community Resource Center
Generator

Take precautions if using a generator

  • Follow all instructions
  • Test before using
  • Position where exhaust can vent safely
  • Do not run a portable generator in the rain
  • Do not store fuel inside the house

Learn more about back-up power
House with Checklist

Other actions to take before a PSPS

  • Practice opening your garage door manually
  • Ask your building management how elevators or electronic key-card access will be affected by an outage
  • Put emergency numbers in a handy place
  • Plan activities and games for your kids

Disability Disaster Access Program


assistance medical baseline Will you need extra help during a power shutoff? If you or someone you know has a disability or additional needs, the Disability Disaster Access Program can help. It is associated with the California Foundation for Independent Living Centers.


For more information, visit the Disability Disaster Access Program.

Do you depend on electricity for medical needs?


assistance medical baselinePG&E’s Medical Baseline program is for customers who use certain life-support equipment. Also, those who require heating or cooling for medical conditions. Participants receive additional energy at the lowest price.


Medical Baseline customers also receive additional alerts, phone calls or a door knock during a PSPS.


Apply for the Medical Baseline Program online at pge.com/medicalbaseline or by calling 1-800-743-5000.