We strive to keep your power on around the clock. Unfortunately, outages due to emergencies can happen at any time and without warning. There are also planned outages when we must turn off power for safely or maintenance.
For the latest information on any outage, view our outage map.
When we know about an outage in advance, we will notify affected customers. For the latest information on any outage, view our outage map.
A scheduled outage that occurs when we turn the power off to work on power lines, power poles or to trim trees or vines near power lines. We send a letter in the mail to notify account holders in advance if they will be affected by a maintenance outage.
A Public Safety Power Shutoff, also called a PSPS, occurs in response to severe weather. We turn off power to help prevent wildfire and keep communities safe. Although you may not live or work in a high fire-threat area or an area experiencing high winds, your power may be shut off if your home or business relies on a line that runs through an area with severe weather.
During a heat wave, the demand for electricity accelerates and can put a strain on the state’s electric grid. To protect the stability of the grid, the California Independent System Operator (CAISO), manager of the grid, may decide rotating outages are necessary. They direct PG&E and other California utilities to activate rotating outages (also called “rolling blackouts”). During a rotating outage, “blocks” (small groups of customers) will experience an outage during each rotation in lieu of entire towns or large areas losing power.
For emergency or unexpected outages, we send notifications as soon as possible. For the latest information on any outage, view our outage map.
An unexpected, localized outage caused by damage from a car accident or weather. It could also be caused by branches touching a powerline with Enhanced Powerline Safety Settings (EPSS) in a high fire threat area. We work to restore these unplanned outages quickly. You can find out the status of a repair outage on our outages map.
A widespread and unexpected outage caused by a storm, wildfire, earthquake or major accident. We notify impacted customers as soon as possible and keep them up to date while we work to restore power as soon as it is safely possible. During a major outage, we will also post links to the latest information on our home page.
An outage requested by police, firefighters or other first responders during a wildfire, earthquake or other emergency to safeguard their response. We notify impacted customers as soon as possible. The outage continues until first responders determine it is safe to turn power back on.
During large storms or when there is widespread damage, it is more challenging to predict actual restoration times. There could be issues accessing our equipment due to downed trees or severe weather. It could be that there is widespread damage. We need to access each outage and may not be able to provide a restoration time immediately.
We know that restoring power quickly is important
Our crews work overtime, and we bring in resources from other utilities to help restore your power safely and as quickly as possible.