Find out what causes your power to go out

We strive to keep your power on around the clock. Unfortunately, outages due to emergencies can happen at any time and without warning. There are also planned outages when we must turn off power for safely or maintenance.

  • Planned outages: When we know about an outage in advance, we will notify affected customers before the outage.
  • Unplanned outages: For emergency or unexpected outages, we send notifications as soon as possible.

For the latest information on any outage, view our outage map.

Safety Electric

Planned outages

  • Maintenance outage – Customers are notified in advance
  • Public Safety Power Shutoff (PSPS) – To help prevent a wildfire, customers are notified in advance when possible
  • Rotating outage – Due to heat waves and power grid strain, customers are notified in advance when possible
General Dotted Bulb

Unplanned outages

  • Major outages due to storms, earthquakes or fires - No advanced notifications
  • General unplanned outages - No advanced notifications
  • Emergency response- No advanced notifications

Estimating your restoration time

During large storms or when there is widespread damage, it is more challenging to predict actual restoration times. There could be issues accessing our equipment due to downed trees or severe weather. It could be that there is widespread damage. We need to access each outage and may not be able to provide a restoration time immediately.

We know that restoring power quickly is important

Our crews work overtime, and we bring in resources from other utilities to help restore your power safely and as quickly as possible.

  • Restoration is prioritized for critical customers such as hospitals, telecom and water districts.
  • Largest outages are restored first to get the highest number of customers restored quickly.

A down utility pole brought down by a recent storm

A down tree next to the powerlines it brought down
A down utility pole brought down by a recent storm