Stay informed about outages affecting your service—or service anywhere in PG&E’s territory. When you sign up for outage notifications, we’ll let you know the cause, when crews are on their way, the estimated restoration time and when power is restored. Learn about your outage notification options, below.
If you simply want to view or report an outage, you can go directly to our outage map. An online account is not required.
If extreme fire danger conditions threaten a portion of the electric system serving your community, it may be necessary for us to turn off electricity in the interest of public safety. This is called a Public Safety Power Shutoff. When possible in advance of an outage, we will send notifications to the phone and email contacts we have on file. Update your contact information now or call 1-866-743-6589 during normal business hours.
If we have your current phone number on file, we’ll attempt to let you know when your power is out through a one-time call or text. There's no need to sign up for this initial notification. However, if you want to receive further updates about that outage and any future outages, you must opt in to receive additional outage alerts by responding to the text or the prompt in the automated call. If you’d like to set preferences for how we notify you about any future outages, you can do so in your online account.
Follow the steps below to sign in and set up your future outage-notification preferences.
Anyone searching our online outage map can sign up to receive updates for any outage occurring in our service territory. An online account is not required. When power is restored to all addresses included in the outage, the notifications discontinue. To receive updates for future outages, even for the same address, you have to visit the map to sign up again.
Find out how to sign up for current-outage notifications, below.
To receive Outage Alerts for all current and future outages affecting your service, follow these steps.See below for a tutorial video
Don’t have an online account? You can still sign up for Outage Alerts.
Visit outages to search for a specific electric outage happening at the moment. Request to receive alerts about that outage by following these steps:
Find out how to view current outages, learn if a specific address is experiencing an outage, request outage updates or report an outage.
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity when gusty winds and dry conditions, combined with a heightened fire risk, threaten a portion of the electric system. We will attempt to contact customers in advance to ensure there’s enough time to prepare.