Get answers

This page provides answers to common questions about alerts.

What are alerts?

Understanding text alerts

Understanding email alerts

Understanding voice alerts

Wildfire Safety

Community Wildfire Safety Program

PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.

General Notification Mobile

Keep contact information up to date

For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.