To satisfy our security deposit requirement, please provide one of the following:

Cash deposit

Pay your deposit after receiving your first bill. You can pay online with your bank account or credit card, by mail, or in person at a payment center with check or cash. Your deposit will accrue interest at the three-month commercial paper rate as published in the Federal Reserve Statistical Release, H-15.

You can schedule a payment arrangement online after receiving your first bill, to spread payment of your deposit over several months. You can also call our Customer Service Center at 1-800-743-5000 to make a payment arrangement.

In-Lieu of Deposit

In Lieu of Deposit

To enroll, complete these four steps in order. Complete steps 3 and 4 after receiving your first statement and prior to the generation of your third statement:

  1. Sign in as a registered user. Visit Your Account.
  2. Enroll in paperless billing.
  3. Submit a one-time payment in Your Account, by selecting “Make a Payment” and entering your bank account information, for your full energy charges only (excluding the deposit amount indicated on your bill).
  4. Set up recurring payments using the same payment account, and select pay full amount due to automatically pay your monthly bill.

You’ll see the waived deposit reflected on your account after seven business days.

NOTE: To be eligible for the program, you must:

  • Be a new PG&E customer.
  • Enroll before the third billing statement is generated for your account.
  • Maintain recurring payments on your account for 12 consecutive months.
  • Be aware that if a recurring payment fails or the monthly balance is not paid in full, the deposit will be reapplied to your account.

Bill guarantee

This must be signed by a guarantor who assumes all financial responsibility for the specified guaranteed amount in the event the customer fails to pay the closing bill. The guarantor must be an established residential or commercial customer with 12 consecutive months of service, no more than two late payments and the average monthly billings equal to at least 50 percent of the amount to be guaranteed. If you are interested in this option, have your guarantor contact our Residential Customer Service to verify that they meet the above guidelines.

Our Residential Customer Service is available to assist you with your security deposit options at 1-800-743-5000.

Thank you,

Pacific Gas and Electric Company/Credit Department
P.O. Box 8329
Stockton, CA 95208