Choose one of three ways to meet the security deposit requirement

Cash deposit


Pay a cash deposit after receiving your first bill. You can pay online with your bank account or credit card, by mail, or in person at a payment center with check or cash. Your cash deposit will accrue interest. Interest is accrued at the three-month commercial paper rate as published in the Federal Reserve Statistical Release, H-15, and is pursuant to company tariffs and CPUC Decision No. 91269.


Pay your deposit online
Find a payment center


To spread payment of your deposit over several months, schedule a payment arrangement online after receiving your first bill. You can also call our Customer Service Center at 1-800-743-5000 to make a payment arrangement.


Make a payment arrangement


The In Lieu of Deposit program


Through this program, your deposit is waived when you sign up to pay your bill through recurring payments. If you’ve started the process online or by phone, follow the steps below to complete your enrollment. To start the enrollment process now, also see steps below.

Bill guarantee


Under this option, a guarantor assumes all financial responsibility for a specified guaranteed amount—including the deposit—in the event the customer fails to pay the closing bill. The guarantor must be an established residential or commercial customer with 12 consecutive months of service, no more than two late payments and average monthly billings equal to at least 50 percent of the amount to be guaranteed. If you are interested in this option, have your guarantor contact our Residential Customer Service at 1-800-743-5000 to verify that they meet the above guidelines.



Contact us


If you have questions about your security deposit options, please contact Residential Customer Service at 1-800-743-5000.