If you’re an existing customer moving within PG&E’s service area, you can stop service on your current home and start service on your new home in a single transaction.
In most cases, you can start or stop service on the same day you complete your request—or arrange for service up to 60 days in advance.
Starting PG&E service online is straightforward:
If you’ve never been a customer or you once were but are not currently, select New to PG&E. Choose “Residential,” then provide your name and Social Security Number or alternate identification.
If you’re already a customer, select Existing Customer. Sign in to Your Account. Or, select One Time Access and enter your PG&E account number or your last name and ZIP code, plus the last four digits of your Social Security Number. Select “Start or Stop Service,” then “Add Service.”
If the Thank You page shows that a deposit is required, you may be able to have it waived. Follow the steps under In Lieu of Deposit.
Stopping PG&E service online is easy:
Are you moving within our service area? You can stop service at your existing location and start on the same or a different date at your new location in a single transaction.
In the following cases, you’ll need to speak to a customer service representative to start service:
If any of these situations apply, call us at 800-743-5000.