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If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.
IS YOUR BILL HIGHER THAN EXPECTED? Bills are higher due to increased usage from colder weather and increased prices on the natural gas market. Even if you haven't changed anything, your heating source is working harder to heat your space. Log in to verify your bill and understand payment assistance options. Visit pge.com/billhelp, for ways PG&E can help.
Self-serve options
Take care of tasks quickly and easily online. Pay your bill, start or stop service, get financial assistance and more. The options below will take you straight to your request.
Residential: Account, billing and payment
Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign up today.
- Check balance online
- View or pay current bill
- High bill? Learn ways to save
- How to find your current bill online
- Make a payment:
- Enroll in paperless billing
- Keep payments predictable with Budget Billing
- Learn about payment assistance programs
- Update your bank account information
- Update your address or phone number
- What to do about service shutoff for non-payment
Residential: Financial assistance
Select the topic that best fits your needs
Business: Account, billing and payment
Select the topic below that best fits your needs. For most options, you'll need to provide your PG&E account number or sign in to your online account. Don't have an online account? Sign Up today.
- Check balance online
- View or pay bill
- High bill? Learn ways to save
- How to find your current bill online
- Make a one-time credit card payment
- Set up recurring payments
- Learn more about recurring payments
- Enroll in paperless billing
- Keep payments predictable with Budget Billing
- Update your bank account information
- What to do about service shutoff for non-payment
- Update your mailing address or phone number
Start, stop, transfer service
Property management
Outages/Service reliability inquiries
Notifications and Alerts
Select the topic that best fits your needs
- Update your mailing address
- Update or add a phone number
- Update or add your email address
- Set billing & scheduled payment alerts
- Set payment arrangement reminders
- Set outage alerts
- Set other notifications
For more information about Notifications and Alerts, visit Frequently Asked Questions.
Contact Us
Call Us
24-hour Power Outage Information Center
1-800-743-5002
Residential Customer Service Center
Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
English or Español: 1-877-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743
Agricultural Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276
Solar Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-4112
Call Before You Dig
811
Call us and use our interactive voice response system to:
- Access account information
- Make a payment
- Contact billing transactions
- Connect, disconnect, or change service
- Report on outage
Email Us
We currently do not offer support by email. For online support to common questions, visit our Help Center or contact us at 1-800-743-5000.
Write Us
Send correspondence to:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
Other Important Numbers
Building and Renovation Service Center
1-877-743-7782
Diablo Canyon Power Plant
1-805-546-5292
Shareholder Information
1-888-489-4689
Smarter Energy Line
1-800-933-9555
Solar Customer Service Center
1-877-743-4112
Special Services
Vision Impaired
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
Deaf/Hard of Hearing/Speech
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.
Language Translations for Customers
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000