Application for service process

Let's get this project started!

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Apply

Get ready

Review our Getting Started Guides to learn more about project requirements.

Apply online

Submit your application for service using Customer Connections Online, any time, 24 hours a day, 7 days a week.

Speak with your PG&E representative

Your PG&E representative will contact you within three business days to discuss project details.

Design your project

You can either have PG&E or an Applicant Designer design your project. After the design is prepared, PG&E will mail you the project proposal for approval.

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Build

Arrange for trenching

If you are installing or upgrading underground lines, your PG&E representative will provide drawings for trenches or other structures.

Schedule PG&E build

Work with your PG&E representative to schedule PG&E construction crews (gas and/or electric).

Prepare for trench inspection

If you hired your own contractor for trenching (PDF, 3.23 MB), arrange for inspection with your PG&E representative.

Complete electrical or gas work

Have your contractor install your electrical panel or stub out the gas houseline Electric and Gas Service Requirements.

PG&E constructs utility facilities

You or your contractor must be on site when PG&E installs gas and pulls electric wires into conduit.

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Connect

Complete municipal inspection(s)

Arrange for the appropriate local government agency (City or County) to inspect your electric panel and/or gas houseline.

Confirm meter installation date

Find out from your PG&E representative when your meter will be installed.

PG&E connects your service

Once your inspections are complete and your meter is installed, PG&E will turn on your electric and/or gas service.

Download Building and Renovation Process (PDF, 92 KB)

 

Once you apply for gas or electric service, a PG&E representative will be assigned to you. Your representative will help you through each step of the process: arranging for an assessment of your site, providing you with a project estimate and agreement, and scheduling construction work and inspections.