Pay your deposit after receiving your first bill. You can pay online with your bank account or credit card, by mail, or in person at a payment center with check or cash. Your deposit will accrue interest at the three-month commercial paper rate as published in the Federal Reserve Statistical Release, H-15.
You can schedule a payment arrangement online after receiving your first bill, to spread payment of your deposit over several months. You can also call our Customer Service Center at 1-800-743-5000 to make a payment arrangement.
To enroll, complete these four steps in order. Complete steps 3 and 4 after receiving your first statement and prior to the generation of your third statement:
You’ll see the waived deposit reflected on your account after seven business days.
If your new service is on rate schedules A1F (fixed monthly electric charge), A1X (small business customer electric time of use), or GNR1-CPX (natural gas crossover charge), you will need to call 1-800-468-4743 to waive your deposit.
NOTE: To be eligible for the program, you must:
Obtain a bond from your insurance company for the amount of the deposit request and list PG&E as the sole beneficiary. Complete the Surety Bond form (PDF, 76 KB) and fax (1-866-283-0730) or email copies of the form and the Surety bond to PG&E. PG&E will notify you once the form is accepted, and request that you mail the original documents to
Pacific Gas and Electric Company
Credit and Records Center
P. O. Box 8329
Stockton, CA 95208-0010.
Have your banking institution complete and indicate that it will fully guaranty any bill that is submitted for payment without prejudice or question. Please contact our Credit Department for the required form.
This must be signed by a guarantor who assumes all financial responsibility for the specified guaranteed amount in the event the customer fails to pay the closing bill. The guarantor must be an established commercial customer with 12 consecutive months of service, no more than two late payments and the average monthly billings equal to at least 50 percent of the amount to be guaranteed. If you are interested in this option, have your guarantor contact the Credit Department to verify that they meet the above guidelines prior to requesting the required form.