What is Electric Rule 24?

Under Electric Rule 24, PG&E electricity customers have the choice to enroll in demand response programs offered by third-party Demand Response Providers (DRPs). Demand response programs, in general, are programs that provide customers with incentives to reduce or shift their electricity consumption during time periods of peak demand, high temperatures, wholesale market prices spikes, or stressed electric grid conditions. Rule 24 allows third-party DRPs to solicit PG&E customers to participate in their demand response programs and to then "bid in" the electricity reduction into the wholesale electricity market administered by the California Independent System Operator (CAISO). The California Public Utilities Commission approved Electric Rule 24 with the goal of promoting demand response participation in CAISO markets.

Obtaining access to customer data

In order for a third-party DRP to provide demand response service to a PG&E customer, the DRP must obtain authorization from the customer for the release of electricity usage data and certain account information. There are two ways a customer can authorize PG&E to share their information with a DRP: (1) Use the online authorization process (Click-Through); or (2) complete the Customer Information Service Request-Demand Response Provider (CISR-DRP) form.

Registering as a DRP with PG&E

The first step to register as a third-party DRP under Electric Rule 24 is to complete PG&E's DRP Information Request form and email it to DRPrelations@pge.com. This form must be completed before proceeding with the IT system connectivity steps described below.

Download the DRP Information Request form (PDF, 266KB)

After submitting the DRP Information Request form and receiving confirmation from PG&E’s Rule 24 team, a DRP who wishes to become a data recipient will need to register as a standard user with Share My Data.

IT system requirements

PG&E uses two different information systems to support its Rule 24 program administration activities for DRPs: Electronic Secure File Transfer (ESFT) and Share My Data. DRPs are required to obtain connectivity to both systems before a DRP’s customers can utilize the Click-Through electronic authorization process or submit CISR-DRP forms to PG&E for processing.

What is ESFT and how is it used to support Rule 24?

ESFT is PG&E's standard service for secure file exchange. It provides data encryption and is designed to handle large volumes of data transfers.

  • DRPs transfer completed CISR-DRP forms to PG&E for processing via ESFT.
  • DRPs post txt or excel files to PG&E’s Rule 24 team using ESFT, when it’s necessary to provide a customer’s personal identifying information. PG&E may require that information when a DRP requests the Rule 24 team to research the status of a customer’s authorization or the status of a customer’s Rule 24 data set.
  • PG&E’s Rule 24 team posts files or reports to DRPs using ESFT to support program administration. Examples of those reports include a list of CISR-DRP forms that fail PG&E’s intake validation process or a list of specific CAISO locations that fail PG&E’s location review and validation process.

PG&E's Rule 24 team will initiate the ESFT setup process on behalf of each DRP that submits a completed DRP Information Request form. PG&E ESFT administrators will work with each DRP to facilitate connectivity to this system.

What is Share My Data?

Share My Data is an Application Programming Interface (API) platform that allows PG&E customers to share their personal electricity-related data with third parties. The data sharing authorization process is enabled by OAuth.

Download key documents

Required agreements and additional DRP registration steps

Each DRP serving PG&E bundled customers is required to execute PG&E's DRP Service Agreement and to register with the CPUC before providing DRP service within PG&E's service territory. Please note that the CPUC requires DRPs to execute PG&E's DRP Service Agreement prior to registering with the CPUC.

Registration forms:


Instructions for completing the DRP Service Agreement:

  1. Print out TWO paper originals of the Service Agreement.
  2. Enter relevant information at the top of page 1 of the agreement.
  3. Enter your DRP contact information for notices relating to the agreement on page 6.
  4. Complete the signature block on page 9 and ink sign TWO paper originals of the Service Agreement.
  5. Mail both ink-signed agreements to
    Pacific Gas and Electric Company
    Rule 24 Program Manager
    245 Market Street, Mail Code: N8C
    San Francisco, CA 94105
  6. PG&E will countersign each agreement. One original will be retained for our files and the other returned to the DRP.


NOTE: The CPUC requires DRPs enrolling PG&E residential customers and small commercial customers (defined as customers with peak demand less than 20 kW) to provide to the CPUC a performance bond as a security deposit or financial guarantee bond; the amount is based on the number of customers served by the DRP. Section E.1.d of Rule 24 provides a matrix showing bond amounts corresponding to the number of customers served by the DRP.