We'll provide updates that include the cause of the outage as well as when you can expect power to be back on. You can choose to receive alerts by two methods:
Once you set up your alerts, we'll notify you when outages affect your service. You'll get restoration timing and other updates until service is restored.
To sign up for alerts, go to the Profile & Alerts section of Your Account and scroll down to Alert Settings. Set your Outages Alert to "on."