ALERT: Energy service disconnections will not resume this year. The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended but PG&E service disconnections for non-payment will not resume in 2021.

You have a wide variety of options

Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we are here to help. These financial assistance programs offer solutions for paying past-due energy bills now, and additional support programs that provide guidance on reducing household expenses in the future.


You may qualify for several programs at once and you can begin applying or enrolling now.


PG&E COVID Relief Payment Plan


Qualified PG&E customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time. It will also protect you from disconnection after the shutoff moratorium ends on September 30, 2021, but only if you pay the plan installment amount and your current charges each month.


What you can expect:


Residential customers:

  • Your total eligible outstanding balance can be paid over 24 months.
  • Your monthly payment plan installment amount, which is your outstanding balance equally divided over 24 months, is due every month along with your Total Current Charges. 
  • Your Total Current Charges can be found on page one of your PG&E bill.
  • If you miss more than two payment plan installments, you’ll be unenrolled from the plan.

Small Business customers:

  • Your monthly payment installments are calculated based on no more than 10% of your average bill over the past 24 months.
  • Your monthly payment plan installment amount is due every month along with your Total Current Charges.
  • Your Total Current Charges can be found on page one of your PG&E bill.
  • If you miss more than one payment plan installment within a 12-month period, you’ll be unenrolled from the plan.

Small Business customers in Disadvantaged Communities:
Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.

general customer service

Need more information?

If you have questions, please don't hesitate to call 1-800-743-5000.

general business

Resources for businesses

Financial resources are also available for businesses.