Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we’re here to help. These financial assistance programs offer solutions for paying past-due bills now. Additional support programs provide guidance on reducing future household expenses. You may qualify for several programs at once and you can begin applying or enrolling now.
You may be eligible for the California Arrearage Payment Program (CAPP). CAPP is a state program that offers financial assistance for eligible customers who fell behind during the pandemic.
Customers do NOT need to apply for CAPP relief. A one-time credit will be automatically applied to eligible customer accounts this month. Only energy bill balances for energy use from March 4, 2020 to June 15, 2021—that are more than 60 days past due—qualify for relief under CAPP. Qualifying customers will see the total credit amount on their energy bill.
Determined by state guidelines, the amount of CAPP assistance applied to a past due energy bill will vary depending on the outstanding customer balance. Each utility received a share of CAPP funds based on its percentage of the statewide total of past due energy bills accrued during the pandemic relief period.
The amount paid out depends on several factors. These include available funding, the number of qualifying customers, and the customer's risk of disconnection. Customers receiving the CAPP credit are eligible for a flexible pay plan for any remaining balances. Any customer who receives a CAPP credit will be protected from disconnection for a 90-day period.
What is the California Arrearage Payment Program?
Newly established program included in the 2021-2022 California state budget that offers financial assistance for eligible customers with past due energy bill balances accrued during the pandemic.
Do customers need to apply?
Customers do NOT need to apply. The funding to be automatically distributed to qualifying customers in February and March 2022
Will I be disconnected if there is still a balance owing on my account?
Customers who receive CAPP assistance may not be disconnected for 90 days after a CAPP benefit is applied. The disconnection process for residential customers is set to restart in late spring.
What if I'm enrolled in a pay plan or AMP?
Enrollment status in extended payment plans or AMP will not change for customers receiving a CAPP benefit. The length of the established extended payment plans may change but monthly payment plan amounts will not be adjusted after CAPP is applied.
What will the amount of my credit be?
Eligible customers will receive a CAPP benefit totaling 98 percent of their past due balances over 60 days for energy use from March 4, 2020 to June 15, 2021.
Can I set up a pay plan for any remaining balances?
Customers may enroll in a flexible payment plan for any outstanding balance remaining on their account.
Is the CAPP money taxable?
The Internal Revenue Service (IRS) has issued guidance that CAPP benefits for individuals are not taxable.
Qualified PG&E customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time. It will also protect you from disconnection after the shutoff moratorium ends on September 30, 2021, but only if you pay the plan installment amount and your current charges each month.
Small Business customers:
Small Business customers in Disadvantaged Communities:
Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.
What is the COVID Relief Payment Plan?
We are here to help during these times of increasing financial hardships you may be facing.
This payment plan was created to help our customers pay down their past-due balances over time, protecting them from disconnection of service (gas and/or electric) when the disconnection moratorium ends on September 30, 2021.
Who is eligible for the COVID Relief Payment Plan?
These groups of PG&E customers are eligible:
Why does the COVID Relief Payment Plan start in September 2021?
We want to help customers manage their bills. The launch of this payment plan coincides with the disconnection moratorium ending September 30, 2021. It helps qualifying customers pay down their past-due debt and avoid service (electric and gas) disconnections due to non-payment.
Do customers need to call PG&E to enroll in this payment plan?
No, eligible customers with a PG&E bill at least 60 days past due will be automatically enrolled beginning with their September 2021 bill.
When do the payment plan/installments begin?
Payment installments for enrolled customers will begin on their September 2021 PG&E bill.
How are the payment installments calculated?
How do the payment installments show up on my monthly bill?
Under the Account Summary section of your PG&E energy statement, you will see a bill message alert that shows the total past-due balance and the installment payment amount. You can also view your scheduled installments by signing into your PG&E account online.
What happens if I miss a payment?
We understand the increasing struggles you may be facing.
Get up to $1,000 to pay eligible household energy costs.
Get an energy credit up to $300.
Get up to $8,000 in unpaid balance forgiven, if you:
Save 20% or more on your monthly gas and electric bill.
Save 18% on your monthly electric bill.
Get an ongoing monthly discount if you have qualifying medical conditions or devices.
Get a monthly discount on your phone service.