Urgent Alert

Translation & accessibility resources

Support for our customers in more formats and languages

Receive Public Safety Power Shutoff notifications in your preferred language.

important notice icon Note: If your language is not included in the selector above, call 1-877-660-6789 for assistance in 250+ other languages.

Information in your preferred language


Non-English resources 

Explore information available in other languages.

Request translated energy bills

To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:

  1. Sign into your online account.
  2. Scroll down to "Language" box.
  3. Choose your preferred language.
  4. Click "Save Changes."

General PG&E information

To access general PG&E information in your language, call 1-877-660-6789 for assistance in 250+ languages.


Spanish (español): 1-800-660-6789

Chinese (中文): 1-800-893-9555

Vietnamese (Việt): 1-800-298-8438

English and all other languages: 1-800-743-5000

Emergency resource information

Partnerships with Community Based Organizations (CBOs)

PG&E partners with CBOs to conduct outreach.


Non-English preparedness resources


Additional emergency information can be found at PG&E's Outage Center. Topics include: 

To view the PG&E’s Outage Center in your preferred language, choose your language from the drop-down menu at the top right of your screen. 



Public Safety Power Shutoff in-language information


To help keep customers and communities safe, we provide additional assistance during PSPS outages. When a PSPS is announced, our website will provide information on the following:

  • Power shutoff and restoration estimates for your address
  • Maps showing affected areas
  • Community Resource Centers offering ADA-accessible restrooms, Wi-Fi, device charging and other services


This information will be available in English, Arabic, Chinese, Farsi, Hindi, Hmong, Japanese, Khmer, Korean, Portuguese, Punjabi, Russian, Spanish, Tagalog, Thai and Vietnamese.



Public Safety Power Shutoff communications


If you’re a PG&E account holder and we expect your address to be impacted by a PSPS

We will send you automated call, texts and emails. This will begin two days before the outage (if possible) and each day until power is restored.


To update your language preference, use our step-by-step guide (PDF).


If you aren’t a PG&E account holder

Sign up for address alerts. These alerts provide information about any address that’s important to you. These notifications are available in multiple languages. You don’t need to have a PG&E account to receive these alerts.



Visit the website in your preferred language

From the top of any page on our Outage Center, choose your preferred language from the drop-down at the top right of the screen.


Outage Center desktop view

Select the menu and choose your preferred language from the drop down.


Outage Center mobile view


Outage Center mobile view

Braille, large print and audio resources


To better serve our customers, we also offer support in Braille, large print and audio. If you or someone you know is Blind or low vision:

  • Get Braille appliance markings added to your appliances
  • Receive PG&E statements in Braille, large print or an audio file

To access these Braille, large print and audio resources, call us at 1-800-743-5000.


important notice icon Note: Braille statements are designed as a supplement to your printed statement. Typically, they arrive about a week later. Late notices and other legal statements are not included in Braille statements.

More on power outages

Community Wildfire Safety Program (CWSP)

Find out how we are making our system safer and more reliable.

Food, lodging and transportation

Find support during a PSPS. This could include hotel stays, meals or accessible rides.  

County-specific resources

Find information about services in your county, like local food banks or Meals on Wheels.