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1-877-660-6789

English
中文
한국어
Tagalog
日本語
Hmoob
عربي
Español
فارسی
हिन्दी
ខ្មែរ
ਪੰਜਾਬੀ
Português
ไทย
Tiếng Việt
русский

How it works
Start a report

Start a report

Email address (required)

What best describes you? (required)

Choose your department (required)

Choose a company (required)

Department name (2 to 190 characters) (required)

Power/Cable/Telecom Provider company name (2 to 190 characters) (required)

By reporting a concern, you agree that PG&E will keep a record of your concern and can contact you through email for any follow up. PG&E will keep your identity and email address confidential.

Back

1. Report location
2. Report type
3. Damage type
4. Attach media
5. Review
6. Confirmation

Where is your safety issue?

To select the location of the safety issue:

Enter an address in the search box.
Click on the map to drop a pin.
Use your location by tapping the My location button.

Report type

Choose a report type (required):

Power Pole

Sample issues

Poles with burns, holes, cracking, damage or decay impacting the strength of the pole, poles that are leaning more than 10 degrees.

Examples

A utility pole with large and small holes from woodpeckers.

A utility pole showing signs of being burned and with a reduced circumference.

A utility pole showing cracked and split wood.

A utility pole starting to split.

A power pole leaning more than 10 degrees.

Large and small holes on a utility pole caused by woodpeckers.

Large holes in a utility pole caused by woodpeckers.

A damaged utility pole with severe splintering.

A damaged utility pole that is splintering.

Vandalism of a power pole that has been partially sawed through.

Tips:

Include the asset tag number on the power pole if safe to do so. This number helps us identify the exact item location.
If safe to do so, zoom close enough in to show detail, but also zoom out to show the overall area.
Submit a few photos at different angles and zoom levels.
For the latest tips, visit our website.

PG&E Equipment

Sample issues

Discoloration due to leaks or corrosion, signs of melting or burned equipment, bird nests in contact with equipment or the powerline.

Examples

Discolored metal showing sign of leaking.

Equipment showing damage from melting

Equipment showing signs of rust and corrosion.

Tips:

Include the asset tag number on the power pole if safe to do so. This number helps us identify the exact item location.
If safe to do so, zoom close enough in to show detail, but also zoom out to show the overall area.
Submit a few photos at different angles and zoom levels.
For the latest tips, visit our website.

Powerline

Sample issues

Sagging, taut or frayed lines, shoes, Mylar® balloons, bird nests, or other foreign objects in contact with a line.

Examples

Sagging powerlines

A frayed powerline

A bird nest in the powerline

Tips:

Include the asset tag number on the power pole if safe to do so. This number helps us identify the exact item location.
If safe to do so, zoom close enough in to show detail, but also zoom out to show the overall area.
Submit a few photos at different angles and zoom levels.
For the latest tips, visit our website.

Tree or Vine

Sample issues

Trees, branches or debris touching, growing or potentially falling onto the pole or powerline or vines growing into equipment casing.
Trees or vines growing into the primary or secondary lines should be reported to PG&E.
Trees or vines growing into the communications lines should be reported to your telecommunications provider.

Examples

A tree growing through a powerline

Branch putting pressure on a powerline

Branch from tree trimming laying on a powerline

Trees growing through powerlines

An overgrown tree growing around powerlines

Illustration showing three sets of lines on a power pole. The top two are the primary and secondary powerlines and the lowest one is the communications line. Trees or vines growing into the communications lines should be reported to your telecommunications provider.

Illustration of a service wire. The line that goes from the PG&E power pole to your home is called the service wire.
You are responsible for maintenance of trees growing around the service wire that runs from PG&E's electric pole to your home.

Tips:

Include the asset tag number on the power pole if safe to do so. This number helps us identify the exact item location.
If safe to do so, zoom close enough in to show detail, but also zoom out to show the overall area.
Submit a few photos at different angles and zoom levels.
For the latest tips, visit our website.

Other Electrical

Tips:

Include the asset tag number on the power pole if safe to do so. This number helps us identify the exact item location.
If safe to do so, zoom close enough in to show detail, but also zoom out to show the overall area.
Submit a few photos at different angles and zoom levels.
For the latest tips, visit our website.

Damage type

What is your power pole issue?

What is your PG&E equiment issue?

What is your tree or vine issue?

What is your powerline issue?

Tell us more about the debris or wood on your property.

Choose a type of damage (required):

Debris or wood on the ground is not handled through Report It.

To keep you safe, we trim and cut down trees that are too close to powerlines to prevent power outages and wildfires.

Typically, within one week of completing our work, we:

Haul away debris or branches less than 4 inches thick, or
We cut them into small pieces and spread onsite, according to forestry best practices.

Note: Debris cleanup is not usually provided during our storm or other emergency response work.

For questions, call 1-800-743-5000.

Learn more about our vegetation management work

Large wood or logs on the ground more than 4 inches thick is not handled through Report It.

To keep you safe, we trim and cut down trees that are too close to powerlines to prevent power outages and wildfires.

After our work is complete, wood or logs larger than 4 inches thick are left on site. This wood belongs to the property owner.

To determine if wood on your property qualifies for removal under our wood management program:

Email woodmanagement@pge.com

Include the subject line, "Report It Wood Management Inquiry" and attach any photos of the wood.

Or, call 1-800-743-5000.

Learn more about our vegetation management work

Photo Guidelines

Be safe

Don't take photos in unsafe situations (while driving, standing in the middle of the road).

Be aware

Avoid including people and personal information in photos.

Make separate reports

Don't combine multiple issues. Create a new report for each.

Photo Guidelines

You can send up to 4 pictures

You must send one picture from far away that shows the whole thing and one close-up picture showing the damage.
If you want, you can also send a picture of the PG&E tag and another picture showing the damage from a different side. This helps the team see the damage better.

Take your own pictures

Do not use pictures from Google Earth, Google Maps, or pictures of other pictures. Only use original photos from the place you are reporting.

Do not use “live” or “motion” photos

The file might be too big for Report It to accept.

Media Guidelines

Be safe

Don't take videos or photos in unsafe situations (while driving, standing in the middle of the road).

Be aware

Avoid including people and personal information in videos and photos.

Make separate reports

Don't combine multiple issues. Create a new report for each.

Media Guidelines

You can send one video and up to 2 pictures

You must send one video with audio that captures the buzzing sound.
If you want, you can also send a picture of the PG&E tag and another picture showing the damage from a different side. This helps the team see the damage better.

Take your own videos and pictures

Do not use pictures from Google Earth, Google Maps, or pictures of other pictures. Only use original photos from the place you are reporting.

Do not use “live” or “motion” photos

The file might be too big for Report It to accept.

Attach media

Required attachments

Photo from a distance (example)

Max. file size: 6MB

Error: Photo from a distance is required. Error: Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: File size exceeds limit. Maximum allowed: 6MB.

Delete attachment

Update attachment

Error: Update unsuccessful. Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: Update unsuccessful. File size exceeds limit. Maximum allowed: 6MB.

Close up photo of damage (example)

Max. file size: 6MB

Error: Close up photo of damage is required. Error: Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: File size exceeds limit. Maximum allowed: 6MB.

Delete attachment

Update attachment

Error: Update unsuccessful. Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: Update unsuccessful. File size exceeds limit. Maximum allowed: 6MB.

Video with audio (example)

HEVC file size: max. 3MB; MP4 or MOV file size: max. 6MB.

Error: Videos with audio is required. Error: Video need to be .MP4, .MOV or .HEVC. Error: HEVC files must be 3MB or less; MP4 or MOV files must be 6MB or less.

Delete attachment

Update attachment

Error: Update unsuccessful. Video need to be .MP4, .MOV or .HEVC. Error: Update unsuccessful. HEVC files must be 3MB or less; MP4 or MOV files must be 6MB or less.

Optional attachments

PG&E Asset Tag (example)

Max. file size: 6MB

Error: Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: File size exceeds limit. Maximum allowed: 6MB.

Delete attachment

Update attachment

Error: Update unsuccessful. Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: Update unsuccessful. File size exceeds limit. Maximum allowed: 6MB.

Optional attachments (example)

Max. file size: 6MB

Error: Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: File size exceeds limit. Maximum allowed: 6MB.

Delete attachment

Update attachment

Error: Update unsuccessful. Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: Update unsuccessful. File size exceeds limit. Maximum allowed: 6MB.

Close up photo of damage (example)

Max. file size: 6MB

Error: Close up photo of damage is required. Error: Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: File size exceeds limit. Maximum allowed: 6MB.

Delete attachment

Update attachment

Error: Update unsuccessful. Photos need to be .JPEG, .JPG, .HEIC or .HEIF. We recommend .JPEG. Error: Update unsuccessful. File size exceeds limit. Maximum allowed: 6MB.

Report description

Tell us what you see. Include nearby landmarks and how much damage there is. Add any other details that can help us find the issue.

Note: Your comments will be visible to other users. Please do not include names, phone numbers or any personal information.

Report description (required)

5 to 2000 characters

Error: Report description between 5 and 2000 characters is required.

Review

Before you submit, please make sure all information is correct:

Report type

Location of your issue

Edit

Attached media

Edit

Photo from a distance

Close up photo of damage

Video with audio

PG&E Asset Tag

Optional photo

Close up photo of damage

Report description

Edit

Terms and conditions (required)

I agree to provide PG&E with location information, photos or videos, and details of my report, which may be posted on pge.com, and agree that PG&E may keep a record of my issue. My identity and email address will be confidential.

Error: Terms and conditions is required.

Please verify that you are not a robot. Select the checkbox and click submit to verify*

Error: REQUIRED, Please choose reCAPTCHA correctly.

Confirmation

Thank you for your report.

Case Number: $$

We typically review reports within 5 business days. You can expect updates until we close the issue.
Email updates will be sent to $$.
After your concern is reviewed by our PG&E Report It Team, the case number and any updates will appear under My Reports

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