Release Date: March 18, 2020
Contact: PG&E External Communications (415) 973-5930
SAN FRANCISCO, Calif. — Pacific Gas and Electric Company (PG&E) continues to monitor the impacts of COVID-19 across its 48-county service area. As the pandemic impacts our local communities, we understand the potential for increasing financial struggles facing our customers as schools and businesses close. With more people remaining at home for extended periods of time, households may see an increase in energy use.
"Working from home, while caring for children and youth, adds stress in an already anxious environment. At PG&E, we know that electric and gas usage will likely increase for many customers as they practice social distancing and stay at home. We want to help customers with common-sense advice and easy-to-use tips to reduce the impacts on their budgets," said Laurie Giammona, PG&E's Chief Customer Officer and a Senior Vice President.
PG&E is committed to providing safe and reliable energy and ensuring business continuity in these challenging times. We are not currently experiencing any disruptions to delivering gas and electric service to our customers.
Actions to Support Customers
In its continuing response to the COVID-19 pandemic, PG&E is supporting customers with the following actions:
Tips, Tools and Programs to Save Energy and Money
Here are some tips and easy-to-use resources to help manage your home energy usage during this difficult time.
Heating and cooling
Electronics, appliances and lighting
TV and game consoles
More tips, tools and resources
Keeping Customers and Employees Safe by Closing Service Centers
All PG&E's customer service centers where customers normally pay their bills closed on Tuesday, March 17. Customers who typically pay their bills at one of these centers can call 1-877-704-8470, mail payments to PG&E, P.O. Box 997300, Sacramento, CA 95899, or go to pge.com to learn how to pay online or to find nearby Neighborhood Payment Centers.
The safety and health of our customers, employees and communities we serve is our primary responsibility. We have instructed our employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves while in customers' homes. We are committed to continue addressing customer service needs.
No disruption in gas or electric service is anticipated due to the public health crisis. Please visit pge.com/covid19 to read more about PG&E's response to the virus.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation's cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit pge.com and pge.com/news.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.