PG&E Reaches Major Milestone Installing 9 Millionth SmartMeter™ Most Customers Now Have Access to Energy- and Cost-Saving Tools; San Jose Family Uses SmartMeter™ Data to Reduce Energy Use by 20 Percent
Release Date: May 15, 2012
Contact: PG&E External Communications (415) 973-5930
SAN FRANCISCO, Calif. — Pacific Gas and Electric Company (PG&E) today announced it
achieved a major customer milestone, having recently upgraded more than 9 million meters to
SmartMeter™ technology. And now, with 93 percent of the SmartMeter installations complete
across Northern and Central California, most of PG&E's customers have access to the energyand
cost-saving benefits of SmartMeters – ranging from faster detection and restoration of power
outages to easy-to-use tools that can lower energy bills.
"SmartMeters are helping improve the customer experience" said Helen Burt, Senior
Vice President and Chief Customer Officer of PG&E. "In addition to detecting outages, our
customers are telling us how SmartMeters are making their homes more energy efficient and
helping to reduce their bills. That's always exciting to hear and we continue to encourage our
customers to take advantage of SmartMeter usage data to help save energy and money."
As recently reported on PG&E Currents, Tom Lyons of San Jose is a self-described
"energy detective" who enlisted his family to use information from the SmartMeter to reduce
electric usage by about 20 percent. He started by tracking their daily and hourly electric usage on
PG&E's MyEnergy website — www.pge.com/myenergy — which also compares their
household energy usage to similar homes in the neighborhood.
Lyons determined that his washing machine was consuming too much energy, and
replaced it with a more efficient model. He also switched from incandescent to compact
fluorescent light bulbs.
While saving money was important, Lyons says he was more motivated to help the
planet. Using the reports and tools on MyEnergy made it easy. "There really hasn't been any
pain of change," said Lyons. "We didn't really have to give anything up to save some money."
With the new meters connected to the smart grid, customers have access to a wide range
of energy- and cost-saving tools, including energy analysis, usage notifications and voluntary
rate programs. Action on the customer's part isn't necessary to derive value from SmartMeter
technology. PG&E can quickly confirm that a customer has power by pinging the SmartMeter,
allowing PG&E to detect and restore outages faster. During the 2011-2012 storm season, PG&E
began using this capability to better serve customers.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is
one of the largest combined natural gas and electric utilities in the United States. Based in San
Francisco, with 20,000 employees, the company delivers some of the nation's cleanest energy to
15 million people in Northern and Central California. For more information, visit
https://www.pge.com/about/newsroom/ and www.pgecurrents.com.