November 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Gas Pipeline Safety 
Natural gas safety: Call 811 before you dig
Always call 811 at least two working days before starting any project that involves digging to have underground utility lines located and marked for free.

Gas pipeline locations
PG&E operates natural gas distribution and transmission pipelines across California. Our distribution pipelines are located throughout neighborhoods and connect to homes and businesses.

Our transmission pipelines carry gas from one part of the state to another and connect to our distribution system. We offer a comprehensive online map showing our transmission pipelines at You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby.

Also, the National Pipeline Mapping System,, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address.

Spot the signs of trouble
PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E
at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include:
  • Dirt spraying into the air.
  • Continual bubbling in a pond or creek.
  • Dead or dying vegetation in an otherwise moist area.
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance.

In case of emergency
You can help prevent a natural gas pipeline fire. If you suspect a gas leak, leave the area immediately and move upwind, to a safe place. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.

Warn others nearby to stay away from the area. Until you are a safe distance away, do not light a match or operate any device that might create a spark, including electric switches, doorbells, radios, televisions, cell phones and garage door openers.

Before you dig, know what’s below
Damage from excavation is a common cause of pipeline accidents. Even if you are planting a new bush or digging a fence post in your own yard, you must always call 811 Underground Service Alert (USA) at least two working days before you dig. USA is a free service that will notify underground utility operators in the area of your planned work. PG&E will then locate and mark our underground gas and electric facilities.

Always be aware of pipeline markers. Markers include an emergency number and indicate the need for extra care around a high-volume transmission line. These markers specify the approximate location, but not all pipelines follow a straight path between markers. If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire.

Leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.

Safety is PG&E’s highest responsibility
We monitor our gas pipeline operations 24 hours a day, 7 days a week, and we conduct regular inspections and surveys on pipelines.

Find out more about our comprehensive safety and monitoring program visit

To watch a video with tips for how to safely dig near underground pipelines visit Call Before You Dig.

For more information about gas pipeline safety, contact us at the numbers below:
For assistance in English please call 1-888-743-7431.
Para ayuda en español, por favor llame al 1-800-660-6789.
要用粵語/國語請求協助,請致電 1-800-893-9555.
Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag
sa 1-888-641-5019.
SMB Image
In November, your business will transition to a time-of-use rate.
No-cost, easy-to-use tools help you assess your business’ energy use and prepare for time-of-use rates.

My Energy
Lets you view your energy use and rate options.

Business Energy Checkup
Provides a customized energy assessment and savings plan.

Money-Back Tool
Shows available rebates and incentives that fit your business’ energy needs.

Visit now to try these tools for yourself and discover ways to prepare. Or call us at 1.800.468.4743.
Small Ag Image
These no-cost, easy-to-use tools can help you manage your agriculture business’ energy use and save on your bill:
Assess your business’ energy use and prepare for time-of-use rates.

My Energy
Lets you view your energy use and rate options.

Business Energy Checkup
Provides a customized energy assessment and savings plan.

Money-Back Tool
Shows available rebates and incentives that fit your business’ energy needs.

Visit to try these tools for yourself and discover ways to save. You can also call our dedicated Agriculture Hotline at 1.877.311.FARM (3276) to ask about rate options and get practical conservation tips from trained specialists who understand agriculture.

PG&E delivers some of the nation’s cleanest electric power. More than half of the electricity we provide to our customers comes from sources that are renewable and/or emit no greenhouse gases. In fact, PG&E’s electricity creates only one-third as many greenhouse gas emissions per kilowatt-hour compared to the industry average.
Power Mix Pie Chart
We are aggressively adding more renewable energy to our power mix under California’s renewable portfolio standard and are well on our way toward 33 percent renewables by the end of 2020. We are investing in a range of clean energy resources such as solar, wind, geothermal, biomass and small hydro, and are also investing in state-of-the-art, cleaner sources of fossil fuel-based power to meet demand.

Actual 2012 electric resources for Pacific Gas and Electric Company (PG&E), as reported to the California Energy Commission.
Power Content Label
* Due to rounding conventions, the numbers above may not add up to 100%.
* A significant amount of the energy generated by PG&E comes from clean, large hydroelectric power stations, which under California law, do not qualify as an eligible renewable resource.
PG&E’s natural gas distribution lines connect pipelines in the street to the gas meter. Customer buried piping (or customer-owned pipelines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas- fired equipment/appliance, or from the house to a swimming pool heater, spa or other building (please see below).
Dot Gas
Customers* are responsible for the maintenance of customer-owned pipelines on their property from the meter to their house or business. Typically, PG&E does not own, maintain or inspect the customer-owned pipelines or gas lines beyond the meter. We have included some safety information for you below.

Safety maintenance and inspections
Maintenance is important to prevent pipeline corrosion and leakage. Customer-owned pipelines should be periodically inspected for leaks and if it is metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or an unsafe condition is discovered.

Prevent damage with safe digging practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service where local utility companies mark the approximate location of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.

Digging can still damage customer-owned pipelines since they are not located by calling 811. A plumber or licensed contractor can help you locate customer-owned pipelines. Be sure to maintain records of their location for future work. You can learn more about gas pipeline safety by visiting

If you have questions, call our Gas Safety Help Line at 1-888-743-7431.

* "Customer" refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.
Your privacy is a top priority for PG&E. For more information about how we protect the privacy of your account information, view our privacy policy at

You may also request a copy of our privacy policy by calling
1-800-743-5000, or by writing us at:

PG&E Residential and Business Customer Service
Correspondence Management Center
PO Box 997310
Sacramento, CA 95899-7310