PG&E's California Gas Transmission has identified two common causes of INSIDEtracc connection issues:

1. The temporary Internet file cache becomes full
   
2. Changes are made to a computer's hardware or software

Before reaching for the phone, here are some ideas to try that can help preclude the need for technical support.

To clear the temporary Internet file cache:

• Open Internet Explorer*
• From the toolbar, select Tools, then Internet Options
• From the General tab, under the Temporary Internet Files section, click the Delete Cookies button
• From the same tab and area, click the Delete Files button
• From the same tab, under the History section, click the Clear History button
• Click the Apply button, then click OK to close out the Internet Options window
• Close the Web browser
• Open a new browser window, go to Pipe Ranger http://www.pge.com/pipeline, and logon to INSIDEtracc

*For other browsers, select the appropriate location from which to clear the cache.

If changes have been made to a computer's hardware or software:

• Uninstall the Citrix Web ICA Client using the Add/Remove Programs feature located under Start, Control Panel
  
• Reboot the computer
• Open a browser window and go to Pipe Ranger http://www.pge.com/pipeline
  
• From the right navigation bar, click the "Citrix plug-in" link under INSIDEtracc Web
• Install the recommended download
• Close the Web browser
• Open a new browser window, go to Pipe Ranger http://www.pge.com/pipeline, and logon to INSIDEtracc
  

If you continue to have trouble logging into INSIDEtracc, please call the CGT Helpline at 1.800.343.4743 and select option 2 for assistance.