Building and Renovation Services
If you're building a new home or starting a renovation project, you may need to make changes to the gas or electric service on your property. PG&E is here to help you coordinate your service installation project from start to finish.
While most homeowners use contractors to manage the application process, we've put together resources to help you understand the process, prepare for your project and create a schedule that meets your service connection needs.
» Apply Online: Register or login to Customer Connections Online.
Note: If you are a builder or developer, please refer to the Builders and Developers page.
Prepare for Your Project
PG&E's Building & Renovation Services Department can help you understand the steps you need to take to obtain new or upgraded gas and electric service.
This website provides a variety of resources to prepare for your project, including:
- Application for Service Process
- Getting Started Guides and Project Checklists
- Project Cost Ranges and Rebate Information
- Local Building Department Locator
Of course, you may have questions. Our Frequently Asked Questions page covers everything you need to know about managing your project.
When you're ready, apply anytime using Customer Connections Online (CCO). CCO allows you to access your application 24 hours a day, 7 days a week. So you'll be in the know around the clock.
After you apply, a PG&E representative will contact you within three business days to discuss your project and any materials we need in order to complete your application. At that time your representative will determine if an engineering advance is required for your project.
For assistance, you can call the Building & Renovation Service Center, Monday through Friday, from 7am to 6pm at 1-877-743-7782.