SmartMeter™ Upgrade Process for Solar
and Renewable Customers
Step 1:SmartMeter™ Installation
We'll send PG&E's authorized contractor, Wellington Energy, Inc., or a PG&E representative to your home to replace the Net Meter with a SmartMeter™. The upgrade is simple and quick, and will take place during daylight hours Monday through Saturday. As long as we have access to the meter(s), you do not need to be present for the installation. Your current rate and billing will not change as a result of the upgrade, and there are no fees associated with the installation of the SmartMeter™.
Note: Your electric service could be interrupted for approximately five minutes during the installation. You may need to reset digital clocks on your appliances or equipment. We also recommend that you check your solar inverter to ensure that it has turned back on.
If you operate life support or other sensitive medical equipment in your home, and you have not yet informed PG&E about this status, please call us as soon as possible at 1-877-743-4112.
Step 2: SmartMeter™ Connection
Within a few days, PG&E will establish a remote connection with the meter. Once connected, you will be able to log in to My Energy and view your net usage. If you have not already set up an account, you can do so in just a few easy steps. You'll need your PG&E account number (which can be found on your bill), the primary phone number associated with the account and a valid email address.
SmartMeter™ Opt-Out Program
You can opt-out of the SmartMeter™ Program and keep the existing meter at your home. For more information on SmartMeter™ call us at 1-866-743-0263 or opt-out online.
or Email us
Reading the SmartMeter™ (NEM)
SmartMeter™ electric meters record the total net amount of electricity used or exported. The display will show an arrow indicating whether you are using or exporting energy.