eRebates—Frequently asked Questions

Enrollment

Why do I have to enroll in My Energy to submit an eRebates Application?

We need your account information in order to validate your service and process your eRebates application. We keep all of your information confidential.

When enrolling another account, why do I receive a message that the information doesn't match the records?

Either the phone number or last four digits of the Social Security Number (SSN) you entered does not match the information you submitted when you set up your account. This information must be updated before enrolling the account. Please go to the My Energy page to access your account information.

I forgot to print my eRebates application or confirmation page at the end of the application process. Can I print it now?

Yes, you can reprint your confirmation page by logging into eRebates and clicking the “Status” tab in the top right corner. On this page you will see a 16-digit “Web Submission ID #”. Click that hyperlink to display your online submittal. Scroll down and click “Print Online Submission” to reprint your form.

Please print, and submit the Application Status page as your application and submit all proofs of purchase.

If you are unable to print the Rebate Status page, send us a signed and dated letter. Please include the Rebate Application Number available on the Rebate Status page; your name and installation address (the location where the product is installed).

Mail or Fax to:

PG&E Residential Rebate Program H544367
182 Howard Street, Box 602
San Francisco, CA 94105

Fax: 1-877-375-4304

How long do I have to submit my supporting documentation?

We request you submit and we receive all supporting documentation within 15 calendar days from the time you submit an application online via eRebates.

What happens if my application is incomplete?

You will receive a letter explaining the nature of the missing information and/or documentation with further instructions.

Eligibility

How do I know if the product I purchased is eligible for a rebate?

Rebates for products are determined by product type, model number, residence location, the commodity (gas or electricity) you receive from PG&E, and the time you ordered/purchased and installed the energy-efficient measure. The Residential Rebate program is offered during respective program years until funding is depleted. The area or climate zone where you live determines the products you are eligible for. The energy-efficient product should help reduce consumption of the gas or electricity you receive from PG&E. Please refer to the product eligibility requirements in the Product Catalog (PDF, 399 KB). Or, to ensure you meet all of the program's requirements, please call the Smarter Energy Line at 1-800-933-9555.

Can I apply for eRebates without signing up for e-Bills paperless billing?

Yes, you can use eRebates without signing up for e-Bills paperless billing; however, you must sign up for My Energy.

Can I apply for rebates on multiple accounts?

Yes. You can submit rebate applications for multiple accounts, provided this does not violate individual program policies and procedures. The default account you view in eRebates will be the first account you enrolled. You may select an additional account from the My Energy page. The system will automatically retrieve information for the selected account. Once an account is selected it will remain active for the rest of the session as the primary account.

How do I determine the purchase date when I've hired a contractor for home improvement work at my home?

If you submit a Home Improvement Contract (HIC) as proof of purchase, it must be provided to you by your contractor. It must be signed and dated by both you and your licensed contractor. Additionally, the date you signed the agreement is considered your purchase date. If the HIC is not signed and dated, the date that the HIC was written will be the default date for determining eligibility. The purchase and installation must occur during the current program time frame and meet the applicable terms and conditions.

What do I do if the product I purchased is not listed in the Air Conditioning and Refrigeration Institute (ARI) directory?

If you choose to purchase a product that qualifies, but is not listed by ARI, make sure your licensed contractor provides you with a manufacturer's 'cut sheet' or specification document. This information must be submitted along with the proof of purchase documentation to PG&E for verification of product qualification.

How do I contact PG&E for questions about eRebates?

Contact us by phone:
For inquiries about residential rebates, call the Smarter Energy Line (SEL) Monday through Friday, excluding holidays, between the hours of 8 a.m. and 5 p.m. at 1-800-933-9555.

Receiving Your eRebate

When will I receive my rebate check?

Rebate checks are mailed within six to eight weeks after we receive your eRebates Confirmation Page and all proofs of purchase. If your eRebates Application is incomplete or selected for verification, processing time could take longer. Rebate applications are processed on a first-come, first-served basis or until rebate incentive funds are depleted.

How do I check the status of my rebate application?

Upon submission, you'll be able to check the status of your eRebate by logging into My Energy, navigating to the eRebates page and clicking the “Status” tab in the upper right corner. You can also check your status and limited submission information by going to www.pge.com/rebates and clicking the “Rebate Status” button in the upper right corner. You will need your account or rebate submission information to do this.

Can I have my rebate check sent to a different address?

You can change your eRebates payment address on the 'Payee Information' section in Step 1 or in Step 4.

Why is the rebate amount paid by PG&E less than the posted rebate amount?

This might occur if the product rebate amount changes, funds are depleted, you are applying for an incorrect rebate amount or the product no longer qualifies for a rebate. In addition, your rebate amount may be adjusted to ensure the product rebate does not exceed the price you paid for the product.

General

Why did I receive a message that the system is unavailable?

The unavailable message is displayed when the eRebates application system is unable to retrieve your account information. This may occur when we are doing routine maintenance to the site. Please try again at a later time.

What if I change my e-mail address?

To change your e-mail address, select 'My Profile' in My Energy, then click 'Change e-mail Address'. Your e-mail address must be up-to-date in order for us to notify you if there are problems with your rebate application.

What does the term "No climate zone restriction" mean?

'No climate zone restriction' means the product is considered to be cost-effective in all areas served by PG&E. Climate zones are geographic areas with similar characteristics, such as energy use, temperature, weather, typical building construction for the area and other factors.

Log in to My Energy

Forgot your username or password?
Sign up for an account.

Contact Us

  • Contact Us

    For general questions, please contact PG&E's Smarter Energy Line at 1-800-933-9555.

  • PG&E Customers Connections Online
  • Energy Upgrade Califorinia